This customer support post sits in the Environment, Roads and Facilities department at Conwy County Borough Council, serving residents and visitors across the county. The holder is the first point of contact for every enquiry, giving consistent, accurate advice and working closely with colleagues day to day. The role combines hybrid working with flexible hours, and Welsh-language ability is a condition of the post rather than a bonus.
What the job involves
- Give accurate, meaningful and consistent advice to customers
- Listen patiently and show empathy with customers' situations, conveying a genuine wish to help
- Act as first point of contact for all customer enquiries
- Work with team members daily to meet team goals and support colleagues
What’s required
Qualifications
- Good standard of education with clear literacy skills
Skills & knowledge
- Excellent listening skills and empathy with customers
- Strong IT and keyboard skills
- Communication in Welsh
- Self-motivation
Checks & eligibility
- Qualifications and references verified
What’s offered
- Flexible working options, including adjusting the working day
- Hybrid working, balancing office and home
- Free Welsh language classes at all levels, in person and online
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Customer Support Officer in Colwyn Bay employer: CONWY COUNTY BOROUGH COUNCIL
Conwy Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With flexible working arrangements and a commitment to public health, employees can thrive in a dynamic environment while making a meaningful impact in the community. Located in the beautiful Colwyn Bay, staff enjoy a diverse workload and the opportunity to collaborate with various partners, ensuring a rewarding career path.
Contact Details:
CONWY COUNTY BOROUGH COUNCIL Recruitment Team
