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- Tasks: Help create unforgettable experiences at events and performances.
- Company: Join the vibrant team at Venue Cymru, the region's top entertainment hub.
- Benefits: Enjoy enhanced pay for evenings, weekends, and bank holidays.
- Why this job: Be a key player in a dynamic environment with diverse events.
- Qualifications: Experience in customer service or event management is a plus.
- Other info: Welsh language skills are desirable; we support learning at all levels.
The predicted salary is between 24000 - 36000 £ per year.
Work base: Venue Cymru
Venue Cymru is the region\’s busiest Entertainment and Conference Centre. The venue comprises of a 1500 seat auditorium, an Arena that can accommodate 2500 standing combined with prestigious Conference and Exhibition facilities. We are now recruiting for an enthusiastic and proactive Assistant Front of House Manager to help us create memorable experiences for our audiences.
As Casual Assistant Front of House Manager, as and when required, you will play a key role in the safe and professional running of our events and performances. You will support the Front of House Manager with daily operations, lead and motivate staff and volunteers and act as Duty Manager when required. From ensuring audience safety to resolving on the night challenges, no two days are the same.
We require a calm, confident and professional leader with strong decision making skills. An individual who is skilled at motivating and supporting teams, including volunteers. The ideal candidate will be experienced in customer service or venue/event management with experience in theatre events or entertainment venues an advantage.
You will receive enhanced rates of pay for evening, bank holiday and weekend work.
The hours of work will require evening, weekend and bank holiday working.
Manager details for informal discussion: Samantha Roberts, Deputy Front of House Services Manager,
Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We\’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Conwy is committed to safeguarding. Qualifications and references will be verified.
Click here to discover the benefits of joining Team Conwy.
Learn more about our recruitment process by visiting our Recruitment Process Page
We\’re committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.
We welcome and encourage applicants from all backgrounds and experiences.
We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an \’E\’ on the Person Specification).
We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on to discuss how we can support you. These requests will not put you at any disadvantage.
Mae\’r ffurflen hon ar gael yn Gymraeg hefyd.
Casual Assistant Front of House Manager employer: CONWY COUNTY BOROUGH COUNCIL
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Assistant Front of House Manager
✨Tip Number 1
Get to know the venue! Familiarise yourself with Venue Cymru's layout and events. This will help you feel more confident during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Attend events at the venue or similar places to meet people in the industry. Building connections can lead to opportunities and insider tips on landing the job.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams or handled challenges in past roles. This is key for a position like Assistant Front of House Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Casual Assistant Front of House Manager
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see how excited you are about creating memorable experiences for our audiences at Venue Cymru.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service or event management. We love seeing how your skills align with what we’re looking for in an Assistant Front of House Manager.
Be Professional and Clear: Keep your language professional but friendly. We appreciate clarity in your writing, so make sure your application is easy to read and free from any typos or errors.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Know the Venue Inside Out
Before your interview, make sure you research Venue Cymru thoroughly. Familiarise yourself with its history, the types of events it hosts, and its audience. This knowledge will not only impress the interviewers but also help you understand how you can contribute to creating memorable experiences.
✨Showcase Your Leadership Skills
As a Casual Assistant Front of House Manager, you'll need to lead and motivate staff and volunteers. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlighting your decision-making skills will demonstrate that you're ready for the challenges of the role.
✨Emphasise Customer Service Experience
Customer service is key in this role, so be ready to discuss your previous experiences in this area. Share specific instances where you went above and beyond to ensure customer satisfaction, especially in high-pressure situations. This will show that you can handle the dynamic environment of an entertainment venue.
✨Be Ready for Welsh Language Questions
Since the ability to communicate in Welsh is desirable, brush up on some basic phrases or expressions. Even if you're not fluent, showing a willingness to engage with the Welsh language can set you apart and demonstrate your commitment to the local culture.
