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- Tasks: Support older and vulnerable people through a bilingual call monitoring service.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Enjoy a local government pension, sick pay, and staff discounts.
- Why this job: Make an impact while helping others live independently.
- Qualifications: Fluent in English and Welsh with strong communication skills.
- Other info: Full training provided and opportunities for hybrid working after probation.
The predicted salary is between 24000 - 36000 £ per year.
Lleoliad Gofal Call Response & Support Officer
Work base: Coed Pella, Colwyn Bay
Looking for a role that makes a real difference? Galw Gofal is a bilingual, 24/7 call monitoring service that supports older and vulnerable people through Telecare, helping them live independently. We also provide out-of-hours call handling for a wide range of services, including housing repairs, social services, highways, homelessness, and emergency events, on behalf of councils, housing associations, and private businesses.
Ydych chi’n chwilio am yrfa sy’n gwneud gwahaniaeth go iawn? Mae Galw Gofal yn wasanaeth dwyieithog 24/7 sy’n monitro galwadau a gynorthwyo pobl hŷn a phobl ddiamddiffyn trwy Telecare, gan eu helpu i fyw’n annibynnol. Rydym hefyd yn ymdrin â galwadau tu allan i oriau ar gyfer ystod eang o wasanaethau, yn cynnwys atgyweiriadau tai, gwasanaethau cymdeithasol, priffyrdd, digartrefedd, a digwyddiadau brys, ar ran cynghorau, cymdeithasau tai, a busnesau preifat.
What We Offer
- Local Government Pension Scheme
- Occupational Sick Pay
- Salary sacrifice schemes (cars, Cycle to Work)
- Cashback healthcare
- Staff discounts
- Opportunities for hybrid working after a 6-month probation period
- Full training and ongoing support
What You’ll Need
- A positive attitude and excellent communication skills
- A good standard of education and IT skills
- Confidence using your own initiative
- High levels of integrity and confidentiality due to the sensitive nature of the work
- The ability to communicate fluently in both English and Welsh
Conwy is committed to safeguarding. All qualifications and references will be verified, and the successful applicant will be subject to vetting in line with BS7858 standards.
For an informal chat about the role, contact Nick McCavish, Regional Strategic Manager on 01492 575240.
Manager details for informal discussion: Nick McCavish, Regional Strategic Manager (nick.mccavish@conwy.gov.uk / 01492 575240)
Welsh Language Skills
The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in‑person and online to support you.
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Call Response & Support Officer employer: CONWY COUNTY BOROUGH COUNCIL
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Response & Support Officer
✨Tip Number 1
Get to know the company! Research Galw Gofal and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common scenarios you might face. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and even tips on the interview process. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Call Response & Support Officer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about making a difference in people's lives, especially for older and vulnerable individuals.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention your communication skills and any relevant experience in support roles to catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Welsh, make sure to practice your language skills before the interview. Try having a mock conversation in both languages to boost your confidence and ensure you're comfortable switching between them.
✨Showcase Your Communication Skills
As a Call Response & Support Officer, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle sensitive calls with integrity and professionalism.
✨Understand the Role's Impact
Research Galw Gofal and understand how their services support vulnerable individuals. Be ready to discuss why you want to work in a role that makes a real difference and how you can contribute to their mission of helping people live independently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and initiative. Think of situations where you've had to make quick decisions or handle emergencies, and be prepared to explain your thought process and the outcomes.