At a Glance
- Tasks: Answer calls, manage bookings, and monitor social media interactions.
- Company: Conwy County Borough Council, dedicated to community service.
- Benefits: Flexible rota, supportive team environment, and opportunities for personal growth.
- Other info: Exciting role with a focus on customer service and community engagement.
- Why this job: Join a passionate team and make a difference in your community.
- Qualifications: Bilingual in Welsh and English with strong IT skills.
The predicted salary is between 24000 - 30000 € per year.
Conwy County Borough Council is looking for an enthusiastic individual to join their Leisure Services Team. Applicants must demonstrate an interest in supporting others and providing excellent service, with IT skills and the ability to speak Welsh.
Your responsibilities include:
- Answering calls
- Guiding appointments
- Monitoring information on social media
The role includes a rota-based schedule of seven days.
Bilingual Leisure Contact Centre Advisor (Welsh/English) employer: CONWY COUNTY BOROUGH COUNCIL
Conwy County Borough Council is an exceptional employer that values community engagement and personal development. With a supportive work culture that encourages teamwork and innovation, employees benefit from flexible working hours and opportunities for professional growth, all while making a meaningful impact in the local area. Joining our Leisure Services Team means being part of a dedicated group committed to enhancing the quality of life for residents and visitors alike.
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Leisure Contact Centre Advisor (Welsh/English)
✨Tip Number 1
Get to know the company! Research Conwy County Borough Council and their leisure services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your bilingual skills! Since this role requires Welsh and English, brush up on your language skills. You could even role-play common scenarios you might face in the contact centre to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the leisure services team.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows that you’re proactive and keen to join our awesome team at StudySmarter.
We think you need these skills to ace Bilingual Leisure Contact Centre Advisor (Welsh/English)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about supporting others and providing excellent service.
Highlight Your Skills:Make sure to showcase your IT skills and bilingual abilities. We’re looking for someone who can communicate effectively in both Welsh and English, so don’t hold back on mentioning any relevant experience!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your previous experiences align with the responsibilities listed, like handling calls or managing social media information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Welsh and English, make sure to practice speaking in both languages. Prepare to answer questions in Welsh and English during the interview to showcase your language skills.
✨Know the Council's Services
Familiarise yourself with Conwy County Borough Council's leisure services. Understanding what they offer will help you answer questions confidently and demonstrate your genuine interest in supporting the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to help someone, as this is key for the role.
✨Be Ready for Social Media Questions
Since monitoring information on social media is part of the job, think about how you would handle inquiries or feedback online. Be prepared to discuss your approach to engaging with customers through social media platforms.
