At a Glance
- Tasks: Handle high-volume calls and assist the public in accessing vital services.
- Company: Conwy County Borough Council, a supportive and community-focused organisation.
- Benefits: Regular supervision, training opportunities, and a collaborative team environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping people navigate essential services.
- Qualifications: Strong communication skills; Welsh proficiency is a plus but not required.
The predicted salary is between 24000 - 28000 € per year.
Conwy County Borough Council is seeking an Administrator/Call Handler to join the Single Point of Access Team. The ideal candidate will handle high-volume telephone queries and assist members of the public in accessing the right information and services. This role requires strong communication skills and the ability to manage conflicting demands. Proficiency in Welsh is desirable but not essential. The position offers a supportive team environment, regular supervision, and access to training.
Access & Referral Navigator employer: CONWY COUNTY BOROUGH COUNCIL
Conwy County Borough Council is an excellent employer, offering a supportive team environment where employees can thrive. With regular supervision and access to training, the role of Access & Referral Navigator provides meaningful opportunities for personal and professional growth while serving the community. Located in a vibrant area, the council promotes a culture of collaboration and inclusivity, making it an attractive place for those seeking rewarding employment.
Contact Detail:
CONWY COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Access & Referral Navigator
✨Tip Number 1
Practice your communication skills! Since the role involves handling high-volume telephone queries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with answering questions on the spot.
✨Tip Number 2
Familiarise yourself with the services offered by Conwy County Borough Council. Knowing what they provide will help you answer queries more effectively and show that you're genuinely interested in the role. Do a bit of research before your interview!
✨Tip Number 3
Showcase your ability to manage conflicting demands. Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your organisational skills and ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! We’re here to support you every step of the way, and applying directly can give you an edge. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Access & Referral Navigator
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves handling high-volume telephone queries, make sure to highlight your communication skills in your application. We want to see how you can convey information clearly and effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Access & Referral Navigator role. Mention any relevant experience that shows you can manage conflicting demands and assist the public.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your passion for helping others and why you’re excited about joining our supportive team at Conwy County Borough Council.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at CONWY COUNTY BOROUGH COUNCIL
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Access & Referral Navigator. Familiarise yourself with the types of queries you might handle and the services you’ll be directing people to. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves high-volume telephone queries, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member where you focus on explaining complex information simply. This will demonstrate your ability to manage conflicting demands effectively.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as dealing with an upset caller or managing multiple calls at once. Prepare your responses to these situations, highlighting your problem-solving skills and how you would prioritise tasks. This will show that you can think on your feet.
✨Emphasise Teamwork and Support
Since the position offers a supportive team environment, be ready to discuss your experiences working in teams. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for being part of a team that values regular supervision and training.
