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- Tasks: Lead client implementations and ensure high-quality delivery with a focus on client satisfaction.
- Company: Join a dynamic team at a leading social media management platform.
- Benefits: Competitive salary, share options, performance bonuses, and flexible working arrangements.
- Other info: Opportunity for remote work and career growth in a supportive environment.
- Why this job: Make a real impact by enhancing client experiences and driving successful project outcomes.
- Qualifications: Experience with Hootsuite, strong project management skills, and excellent communication abilities.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration. You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.
What you will do
- Client Management & Discovery
- Act as the primary point of contact for new implementation clients
- Lead requirements review meetings to confirm client needs, objectives, and scope
- Translate business requirements into clear delivery briefs for implementation specialists
- Project Management
- Own the end-to-end implementation plan, timelines, and milestones
- Coordinate and oversee one or more Implementation Specialists
- Manage risks, scope control, and client expectations
- Ensure implementations are delivered on time and to agreed standards
- Oversight & Quality Assurance
- Review and sign off on query builds, channel setups, dashboards, and reports
- Ensure consistency and best practice across all client implementations
- Training & Enablement
- Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions
- Ensure clients are confident and ready for handover post-implementation.
Requirements
- Fluent, professional-level English (written and spoken)
- Proven experience configuring and working in Hootsuite
- Strong experience delivering Hootsuite implementations in a client-facing role
- Proven project management experience
- Excellent stakeholder management and communication skills
- Ability to manage multiple implementations and delivery resources concurrently
- Comfortable overseeing technical delivery without necessarily doing all configuration yourself
- Hootsuite certification(s)
- Experience managing delivery teams or freelancers
- Familiarity with implementation frameworks, SLAs, and onboarding playbooks
Benefits
- Remuneration includes a competitive salary (dependent on experience) as well as share options and performance-related bonus.
- We are open to the discussion of flexible or agile working arrangements including remote working and reduced or compressed hours.
Hootsuite Implementation Manager employer: Convosphere
Contact Detail:
Convosphere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hootsuite Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Hootsuite Implementation Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and client relations. We suggest role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring examples of past implementations you've managed to the table. We want to see how you’ve tackled challenges and delivered quality results in your previous roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We recommend reiterating your enthusiasm for the role and mentioning something specific from the conversation to keep you fresh in their minds.
We think you need these skills to ace Hootsuite Implementation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Hootsuite and project management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Client Management Skills: Since this role is all about client relationships, share examples of how you've successfully managed client expectations and delivered high-quality results. We love seeing real-life stories that demonstrate your expertise!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Convosphere
✨Know Your Hootsuite Inside Out
Make sure you brush up on your Hootsuite knowledge before the interview. Understand its features, functionalities, and how they can be applied in real-world scenarios. Being able to discuss specific configurations or implementations you've worked on will show your expertise.
✨Master the Art of Client Management
Since this role involves a lot of client interaction, prepare examples of how you've successfully managed client relationships in the past. Think about times when you led requirements review meetings or translated client needs into actionable plans. This will demonstrate your consultancy skills.
✨Project Management is Key
Be ready to talk about your project management experience. Have examples of how you've owned implementation plans, managed timelines, and coordinated teams. Highlight any tools or methodologies you’ve used to keep projects on track and ensure quality delivery.
✨Showcase Your Training Skills
Training clients is a big part of this role, so think about how you can convey your ability to deliver effective training sessions. Prepare to discuss any previous experiences where you’ve trained clients or team members, and how you ensured they felt confident post-implementation.