At a Glance
- Tasks: Transform customer needs into actionable product decisions and drive innovation.
- Company: Join Conviva, a leader in optimising digital customer experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work at the cutting edge of AI and analytics in a fast-paced setting.
- Why this job: Make a real impact on product direction and customer satisfaction.
- Qualifications: 5+ years in product management or similar roles with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full‑census, comprehensive client‑side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real‑time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI‑powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
The Role
We are hiring a Forward Deployed Engineer (FDE) to operate at the critical boundary between customer ambition and product reality. The FDE is a customer‑embedded product owner responsible for converting high‑stakes Proofs of Concept (POCs) into structured, shippable product decisions under commercial time pressure. You run an outcome‑driven delivery loop that determines whether work becomes core product, a repeatable capability, or is explicitly sunset. This role ensures innovation strengthens the platform — rather than fragmenting it.
What You’ll Do
- Own the POC‑to‑Product Loop
- Translate ambiguous customer requirements into structured Product Requirements Documents (PRDs)
- Define sequencing, acceptance criteria, and measurable definitions of “done”
- Scope and prioritize within constrained POC timelines
- Define user workflows, metric definitions, dimensions, and success criteria
- Partner with Engineering in a build → deploy → measure → iterate cadence
- Identify and reconcile deltas between intended and observed system behavior
- Drive formal decisioning: productize, standardize, or stop
Drive Structured Execution
- Prioritize scope in partnership with Engineering
- Unblock technical and product decisions
- Maintain alignment between commercial expectations and engineering delivery
- Protect product integrity while operating under time pressure
Apply Analytics & Insight Rigor
- Ensure metrics and instrumentation accurately reflect customer intent
- Validate that data models represent what stakeholders believe they represent
- Use quantitative and qualitative evidence to drive product decisions
- Translate complex system behavior into clear, high‑impact narratives for technical and executive audiences
- Tell compelling, data‑driven stories that align stakeholders around outcomes
Risk Mitigation & Systems Thinking
FDEs safeguard Conviva against common failure modes in customer‑driven innovation:
- Drift between Sales expectations and Engineering delivery
- Unbounded bespoke work without a path to productization
- Ambiguous or misaligned measurement definitions
- Core engineering bottlenecks created by configuration complexity
Who You Are
Required
- 5+ years in Product Management, Forward Deployed Engineering, Sales Engineering or a similar role with strong product ownership
- Demonstrated experience translating ambiguity into executable requirements
- Strong technical fluency and ability to collaborate deeply with Product Managers and Engineers
- Analytical rigor — comfortable defining metrics, validating instrumentation, and interpreting system‑level data
- Proven ability to communicate insights clearly to both technical and executive stakeholders
- Strong commercial awareness and stakeholder management capability
- Ability to operate effectively under delivery and revenue pressure
Preferred
- Experience with analytics platforms, AI/ML systems, or agentic workflows
- Experience converting experimental or bespoke work into scalable product capabilities
- Background in high‑growth SaaS environments
How We Measure Success
A successful FDE:
- Increases conversion rate and reduces conversion time in pre‑sales POCs
- Converts POCs into structured, defensible product decisions
- Increases reuse and standardization across customer engagements
- Reduces product debt from bespoke work
- Improves alignment between revenue, product, and engineering teams
- Elevates the quality and clarity of data‑driven decision making
Why Join Conviva
You will work at the frontier of agentic intelligence and analytics - shaping how customer signals become autonomous, scalable product capability. This role offers direct impact on product direction, commercial success, and platform evolution. If you thrive in ambiguity, are outcome‑centric, and use data to drive clarity under pressure, we would like to meet you.
Forward Deployed Engineer (FDE) - EMEA in London employer: Conviva
At Conviva, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. As a POC-to-Product Engineer, you will have the opportunity to work closely with customers, translating their ambitions into tangible product outcomes while enjoying a collaborative environment that encourages professional growth and development. Located in a vibrant tech hub, our team benefits from a supportive atmosphere that values creativity and offers unique advantages such as flexible working arrangements and access to cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Engineer (FDE) - EMEA in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Conviva!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Conviva would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Conviva through your school's career services!
We think you need these skills to ace Forward Deployed Engineer (FDE) - EMEA in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Forward Deployed Engineer (FDE) - EMEA, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Forward Deployed Engineer (FDE) - EMEA position at Conviva. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Conviva
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
