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- Tasks: Assist customers with inquiries and provide excellent service in a friendly manner.
- Company: Join Connells Group, a diverse and inclusive employer dedicated to your growth.
- Benefits: Enjoy 23 days holiday, flexible dress code, full training, and social events.
- Why this job: Be part of a supportive team that values collaboration and celebrates success.
- Qualifications: No office experience needed; just bring a positive attitude and willingness to learn.
- Other info: We encourage applications from all backgrounds, so don't hesitate to apply!
The predicted salary is between 28800 - 43200 £ per year.
We are on the lookout for a passionate Customer Service Advisor to join our dedicated team in Hastings.
Why You'll Love Working with Us:
- We support your career growth with continuous training and clear opportunities for progression.
- You’ll join a friendly, collaborative team that celebrates success and values inclusivity.
- Our benefits include full training, 23 days’ holiday plus bank holidays, a pension, flexible dress code, death-in-service cover, and social events.
Responsibilities of a Customer Service Advisor:
- We understand that not everyone comes from an office background, and we value a positive attitude and eagerness to learn just as highly.
- You will need to feel confident communicating with a wide range of people, delivering excellent service with a friendly and professional manner.
- Being able to manage your time effectively and handle multiple tasks at once is essential for staying on top of daily responsibilities.
- Confidence using Microsoft Office tools like Word, Excel, and Outlook is important, along with a willingness to learn how to use our internal systems.
- Success in this role also relies on being a reliable team player who can work independently but also enjoys collaborating to achieve shared goals.
What We Offer You:
- You will receive full training to equip you with the skills and knowledge needed to succeed in your role.
- Our casual dress code allows you to dress in a way that feels comfortable and authentic to you.
- We offer on-site parking for your convenience, along with the reassurance of sick pay benefits.
- To help you plan for the future, we provide a company pension.
- Discounts on property-related services such as Estate Agency, Mortgage, Conveyancing and Surveying.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Customer Service Advisor employer: Conveyencing Direct
Contact Detail:
Conveyencing Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with an unhappy customer or managing multiple inquiries at once. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Word and Excel. Being comfortable with these tools will not only boost your confidence but also show that you're ready to hit the ground running in a tech-savvy environment.
✨Tip Number 3
Prepare to showcase your communication skills. Practice speaking clearly and confidently about your experiences, even if they are not directly related to customer service. Highlighting your ability to connect with people will be key in this role.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to align your answers with our mission during the interview, making you a more appealing candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, ability to manage multiple tasks, and any experience with Microsoft Office tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for Connells Group and how your positive attitude and eagerness to learn make you a great fit for their team.
Showcase Your Soft Skills: In your application, highlight your soft skills such as teamwork, reliability, and adaptability. Provide examples of how you've successfully worked in a team or handled challenging situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Conveyencing Direct
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share examples of how you've gone above and beyond to assist customers in previous roles or situations, even if they weren't in a formal office setting.
✨Demonstrate Effective Communication Skills
Since the role requires communicating with a wide range of people, practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where you successfully resolved customer issues, highlighting your friendly and professional manner.
✨Highlight Your Time Management Abilities
Be ready to discuss how you manage multiple tasks effectively. Consider sharing specific examples from your past experiences where you successfully juggled various responsibilities while maintaining high-quality service.
✨Emphasise Your Team Player Attitude
The company values collaboration, so be prepared to talk about your experiences working in teams. Share instances where you contributed to group goals and how you balance independent work with teamwork.
