IT Technician in Newport

An exciting opportunity has arisen to join our award winning and industry leading residential conveyancing PropTech company based in Newport, South Wales. We are looking for a talented and enthusiastic IT Support Technician to join our team. We work in a fast-paced environment, and this role will give you the exposure to new and emerging technologies, including our bespoke conveyancing software which is soon to be taken to market. As the business continues to grow, you will have the opportunity to learn, develop and expand your technical skills.

Here’s a snapshot of your key responsibilities:

• Supporting a busy office environment, including supporting the set up and troubleshooting issues for staff meetings and training days.
• Supporting our bespoke software; Convey365 Portal and CMS.
• Identifying and resolving issues reported to the IT Helpdesk, being the first point of contact for issues.
• Management of all new starters and leaver processes, including running IT inductions.
• Managing IT stock, including booking in/out equipment and regular stock checks.
• Writing hints and tips/guides for users.
• Manage own work allocation, productivity, and quality of work with minimum supervision.
• Supporting the roll out of new applications including policies, procedures, migrations, and training where applicable.
• Completing regular audits of department processes.
• Meeting deadlines for the provision of systems and documentation as required for the business or 3rd parties.
• Troubleshooting technical problems.

The Individual

We’re looking for someone who embodies our company’s values and has a passion for continuous learning. To succeed in this role, you’ll need 3+ years experience in the following areas:

• Working in a fast-paced environment.
• Working with end-users in person and over the phone.
• Knowledge of cloud technologies, such as Microsoft 365.
• Knowledge/experience of supporting web-based applications.
• Knowledge/understanding of networking, IP addresses, subnets, VPNs, and Wi‑Fi meshes.
• Experience with Active Directory and Azure AD.
• Knowledge of virtual server environments.

General Experience:

• Proven experience working on 1st through to 3rd line support.
• Excellent problem‑solving and resolution abilities covering a range of software, hardware, and network issues.
• Excellent documentation and communication skills.
• Proven ability to work hard in a team to achieve tasks and goals.
• Good time management adopting a flexible approach to work.

Desirable Experience:

• Experience writing users guides.
• Exposure to cloud server computing e.g., AWS / Azure.
• Knowledge of Microsoft Endpoint Manager (Intune).
• Experience with Cyber Essentials / ISO 27001.
• Recognised qualifications in server / networking technologies / desktop support.
• Working knowledge of Linux based systems - bash / terminal command toolset.

Our Company Benefits

Our commitment to our staff to provide a supportive, empowering and rewarding workplace continues to be part of our core mission at Convey365. We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:

• Up to 40 days annual leave inclusive of Bank Holidays.
• Option to purchase up to 5 days leave.
• Hybrid working with flexible working times.
• Enhanced maternity and paternity leave.
• Company Sick Pay.
• Discounted Gym Membership.
• Subsidised Conveyancing.
• Employee Assistance Scheme which includes counselling sessions.
• Well being programmes.
• Ongoing training, development, and recognition programs.
• A supportive and fun team environment, with regular collaboration and charity events.
• Professional Development Support - We believe in fostering growth and will fully support your training and development in AWS and related technologies. This includes access to certification programs of your choosing, online courses, and workshops to advance your expertise and career.

Next Steps

If you’re ready to take the next step in your career and join a company that values growth, learning, and impact, we’d love to hear from you. At Convey365, you’ll be joining a company with a strong mission to shape the future of legal conveyancing. Join us in building the future of Convey365 and help us scale to new heights!