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- Tasks: Provide exceptional client support and assist conveyancers in post completion processes.
- Company: Join a supportive and empowering team at Convey Law.
- Benefits: Enjoy competitive salary, performance bonuses, generous leave, and wellness programmes.
- Other info: Opportunities for training and career growth within a collaborative team.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic environment.
- Qualifications: Two years of administrative experience and strong client service skills required.
The predicted salary is between 24500 - 24500 £ per year.
We are looking for a Client Support Assistant to join the team! This is a pivotal role in the company, working in the Post Completion section of our Client Support Team, where you will provide exceptional service to our clients and provide assistance to our team of conveyancers. This largely administrative role is a vital part of our post completion conveyancing process with key responsibilities to include the completion of registrations, dealing with all Land Registry processes and requisitions.
This will require liaison with clients, lenders, solicitors, and colleagues in regard to all Post Completion matters ensuring that all incoming correspondence into the department either by post, email or telephone is efficiently processed in line with agreed standards and KPIs. You will be provided with training for the role in addition to further training for processes assigned to the wider Background Team to enable you to move between different areas of the department to fulfil business needs.
The Individual
The ideal candidate will have demonstrable values and ethics that mirror our own culture values and to be successful in the recruitment process you will need to evidence the following in your CV:
- A minimum of two years administrative experience, ideally gained within the conveyancing or post completion environment.
- Demonstrable experience in providing exceptional client service, ideally over the telephone.
- Strong administrative skills, with the ability to multi-task whilst maintaining attention to detail.
- How you have successfully worked as part of a team.
- Your ability to use standard software including Microsoft Office and Google with the willingness to learn how to successfully use Customer Management Systems.
- Experience of working in a target focused environment demonstrating your ability to achieve personal and department performance-related targets.
Company Benefits
Our commitment to our staff to provide a supportive, empowering and rewarding workplace is key to our core mission at Convey Law. We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:
- Monthly and annually performance bonus
- 25-30 day annual leave (depending on length of service) + Bank Holidays
- Additional day annual leave to celebrate your birthday
- Additional day following 100% attendance in previous year
- Option to purchase up to 5 days leave
- Enhanced maternity and paternity leave
- Company Sick Pay
- Discounted Gym Membership
- Subsidised Conveyancing
- Employee Assistance Scheme which includes counselling sessions
- Well being programmes
Client Support Team Assistant - Post Completion in Newport employer: Convey Law
Contact Detail:
Convey Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Team Assistant - Post Completion in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Convey Law. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client support and administrative roles. Think about your past experiences and how they relate to the job. We want you to shine, so rehearse your responses with a friend or in front of the mirror!
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your experience—demonstrate it. If you have examples of how you've provided exceptional client service or managed multiple tasks, share those stories. We love hearing about real-life situations!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Client Support Team!
We think you need these skills to ace Client Support Team Assistant - Post Completion in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and any client service roles you've had, especially in conveyancing or post completion.
Showcase Teamwork: We love a good team player! In your application, share examples of how you've successfully worked as part of a team. This will show us that you can fit right into our Client Support Team.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, double-check for any typos or errors. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Convey Law
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Support Team Assistant in the Post Completion section. Familiarise yourself with the conveyancing process, especially registrations and Land Registry procedures. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss your previous administrative experience, particularly in a client-facing role. Think of specific examples where you've provided exceptional service or handled multiple tasks efficiently. This will help demonstrate that you have the skills they're looking for.
✨Team Player Vibes
Since teamwork is crucial in this role, come armed with examples of how you've successfully collaborated with others in past jobs. Highlight any experiences where you’ve contributed to team goals or supported colleagues, as this will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.