At a Glance
- Tasks: Support a dynamic office environment and troubleshoot IT issues for staff.
- Company: Join an award-winning PropTech company in Newport, shaping the future of legal conveyancing.
- Benefits: Enjoy up to 40 days annual leave, gym discounts, and professional development support.
- Other info: Collaborative culture with ongoing training and fun team events.
- Why this job: Be part of a fast-paced team and work with emerging technologies.
- Qualifications: 3+ years in IT support, knowledge of cloud tech, and excellent problem-solving skills.
The predicted salary is between 30000 - 35000 € per year.
An exciting opportunity has arisen to join our award winning and industry leading residential conveyancing PropTech company based in Newport, South Wales. We are looking for a talented and enthusiastic IT Support Technician to join our team. We work in a fast-paced environment, and this role will give you the exposure to new and emerging technologies, including our bespoke conveyancing software which is soon to be taken to market. As the business continues to grow, you will have the opportunity to learn, develop and expand your technical skills.
Key Responsibilities
- Supporting a busy office environment, including supporting the set up and troubleshooting issues for staff meetings and training days.
- Supporting our bespoke software; Convey365 Portal and CMS.
- Identifying and resolving issues reported to the IT Helpdesk, being the first point of contact for issues.
- Management of all new starters and leaver processes, including running IT inductions.
- Managing IT stock, including booking in/out equipment and regular stock checks.
- Writing hints and tips/guides for users.
- Manage own work allocation, productivity, and quality of work with minimum supervision.
- Supporting the roll out of new applications including policies, procedures, migrations, and training where applicable.
- Completing regular audits of department processes.
- Meeting deadlines for the provision of systems and documentation as required for the business or 3rd parties.
- Troubleshooting technical problems.
The Individual
We’re looking for someone who embodies our company’s values and has a passion for continuous learning. To succeed in this role, you’ll need 3+ years experience in the following areas:
- Working in a fast-paced environment.
- Working with end-users in person and over the phone.
- Knowledge of cloud technologies, such as Microsoft 365.
- Knowledge/experience of supporting web-based applications.
- Knowledge/understanding of networking, IP addresses, subnets, VPNs, and Wi‑Fi meshes.
- Experience with Active Directory and Azure AD.
- Knowledge of virtual server environments.
General Experience
- Proven experience working on 1st through to 3rd line support.
- Excellent problem-solving and resolution abilities covering a range of software, hardware, and network issues.
- Excellent documentation and communication skills.
- Proven ability to work hard in a team to achieve tasks and goals.
- Good time management adopting a flexible approach to work.
Desirable Experience
- Experience writing users guides.
- Exposure to cloud server computing e.g., AWS / Azure.
- Knowledge of Microsoft Endpoint Manager (Intune).
- Experience with Cyber Essentials / ISO 27001.
- Recognised qualifications in server / networking technologies / desktop support.
- Working knowledge of Linux based systems - bash / terminal command toolset.
Our Company Benefits
Our commitment to our staff to provide a supportive, empowering and rewarding workplace continues to be part of our core mission at Convey365. We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:
- Up to 40 days annual leave inclusive of Bank Holidays.
- Option to purchase up to 5 days leave.
- Enhanced maternity and paternity leave.
- Company Sick Pay.
- Discounted Gym Membership.
- Subsidised Conveyancing.
- Employee Assistance Scheme which includes counselling sessions.
- Well being programmes.
- Ongoing training, development, and recognition programs.
- A supportive and fun team environment, with regular collaboration and charity events.
- Professional Development Support - We believe in fostering growth and will fully support your training and development in AWS and related technologies. This includes access to certification programs of your choosing, online courses, and workshops to advance your expertise and career.
Next Steps
If you're ready to take the next step in your career and join a company that values growth, learning, and impact, we’d love to hear from you. You’ll be joining a company with a strong mission to shape the future of legal conveyancing. Join us in building the future of Convey Law and Convey365 and help us scale to new heights!
IT Technician employer: Convey Law
Convey365 is an exceptional employer located in Newport, South Wales, offering a dynamic and supportive work environment for IT Technicians. With a commitment to employee growth, we provide extensive training opportunities, a comprehensive benefits package including up to 40 days of annual leave, and a fun team culture that encourages collaboration and well-being. Join us to be part of an innovative PropTech company that values continuous learning and empowers you to advance your career while shaping the future of legal conveyancing.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects or any troubleshooting success stories. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience, especially in supporting end-users and troubleshooting technical issues. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and continuous learning. Let us know why you’re excited about joining our team and how you can contribute to our mission.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical problems in the past. We love seeing candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at Convey Law
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud technologies, networking, and the specific software mentioned in the job description. Being able to discuss your experience with Microsoft 365, Active Directory, and web-based applications will show that you're not just familiar but confident in your skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues. Think of examples from your past experience where you successfully troubleshot problems or improved processes. This will demonstrate your problem-solving abilities and your approach to IT support.
✨Showcase Your Communication Skills
Since you'll be working closely with end-users, it's crucial to highlight your communication skills. Prepare to discuss how you've effectively communicated technical information to non-technical users in the past. This will help convey that you can bridge the gap between tech and users.
✨Demonstrate Your Passion for Learning
The company values continuous learning, so be ready to talk about any recent courses, certifications, or self-study you've undertaken. Share your enthusiasm for new technologies and how you plan to keep your skills updated, especially in areas like AWS and Azure.
