At a Glance
- Tasks: Manage casualty claims from start to finish, ensuring excellent client service and outcomes.
- Company: Join Convex, a forward-thinking insurer focused on innovation and efficiency.
- Benefits: Enjoy competitive salary, 30 days leave, private health insurance, and learning budget.
- Other info: Be part of a team that values service excellence and continuous improvement.
- Why this job: Make a real impact in a dynamic environment while building valuable relationships.
- Qualifications: Experience in casualty claims and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
Focusing on providing excellent client service, the Convex Claims team directly impacts our mission to becoming the market's favourite insurer. As such we are building increasingly efficient processes, making use of relevant technology. This is a leading-edge, forward-thinking claims adjusting role and you will assume responsibility for claims handling activities and claims management relating to Casualty claims (UK, US and International General Liability) arising from business written by Convex Group. This role is outcome-driven, and one which combines technical adjusting, account management, commercial and relationship management skills - underpinned by experience in fast paced, technology enriched environments. You will report directly to the Head of Casualty Claims and be a key part of the Convex Claims team.
Key Responsibilities
- Claims management from first notification of loss to final settlement including coverage analysis; investigation; evaluation; reserving and resolution in accordance with established guidelines, service standards and regulations.
- Actively managing claims to achieve the best indemnity outcomes.
- Alignment to Convex claims key performance indicators, governance frameworks, Convex claims procedures and processes.
- Review claims movements and be advisory to the business with regard to potential exposures.
- Take responsibility for data gathering and sharing industry or event knowledge with relevant colleagues.
- Contribute to the attraction and retention of business through service excellence.
- Ensure great loss outcomes and reserve accuracy through direct intervention on large loss events where required, and identification of loss trends which may impact ranking, reserves or risk selection.
- Build and sustain relationships with insurance underwriters, brokers and clients and work collaboratively together in addition to liaison with actuaries and data teams internally on loss related matters.
- Contribute to the preparation of local claims reports and claims updates to the Board as required.
- Be prepared to participate in wider claims strategic initiatives or committees within the organisation.
- Understand our purpose enables us to deliver the best claims service experience to clients and also meet all regulatory requirements.
- Be an advocate for client service as a brand differentiator and demonstrate behaviour that align to the Convex core values.
Skills Knowledge and Expertise
- Robust Casualty claims experience within a fast-paced environment and focus on service excellence.
- Articulate and well-rounded communicator at all levels of seniority.
- Excellent negotiation and diplomacy skills.
- A high degree of problem-solving capability.
- Detail orientated with analytical mindset.
- Work at speed given complex and difficult technical situations, with well-developed prioritisation skills.
- Flexible and adaptable to change, able to contribute in an entrepreneurial environment.
- Prior experience of undertaking client claims reviews and audit activities.
- Worked in an environment where innovation is balanced with pragmatism and speed of execution.
- Strong learning and curious mindset with an appetite to deliver continuous improvement.
Benefits
- Competitive Salary
- 30 days Annual Leave
- Birthday Leave
- 10% Employer Pension Contribution
- Private Health Insurance
- Medical Cover
- Group Income Protection
- Life Assurance Cover
- Enhanced Parental Leave
- Annual Health Check
- 3 days of Volunteer Leave each year
- GBP 1,300 to spend on learning & wellbeing
- Give as You Earn
- Cycle to Work
- Season Ticket Loan
Senior Casualty Claims Adjuster employer: Convex Insurance
At Convex, we pride ourselves on being an excellent employer, offering a dynamic work environment in London that fosters innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, including generous annual leave, private health insurance, and a strong focus on continuous learning and wellbeing. Join us to be part of a forward-thinking team that values service excellence and empowers you to make a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Casualty Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching Convex and understanding their claims processes. Familiarise yourself with their core values and think about how your experience aligns with their mission. We want to see you shine and show us why you’re the perfect fit for the team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your problem-solving skills and how you’ve handled complex claims situations in the past. We believe in you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board and make some waves in the claims world together!
We think you need these skills to ace Senior Casualty Claims Adjuster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Casualty Claims Adjuster role. Highlight your relevant experience in claims management and client service, and don’t forget to showcase your problem-solving skills and ability to work in fast-paced environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining the Convex Claims team and how your skills align with our mission of providing excellent client service. Keep it engaging and personal!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Whether it’s improving claims processes or achieving great loss outcomes, we want to see how you’ve made a difference!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Convex!
How to prepare for a job interview at Convex Insurance
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of casualty claims, especially in the context of UK, US, and international general liability. Be ready to discuss specific cases you've handled and how you achieved positive outcomes. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Client Service Skills
Since this role is all about providing excellent client service, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your negotiation skills and how you’ve built strong relationships with underwriters, brokers, and clients.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you approach problem-solving in complex situations. Bring examples of how you've used data to inform your decisions or identify trends in claims. This will illustrate your analytical capabilities and your ability to work in a fast-paced environment.
✨Embrace Continuous Improvement
Convex values innovation and continuous improvement, so come armed with ideas on how processes can be enhanced. Share any experiences where you’ve contributed to improvements in claims handling or client service, showing that you’re proactive and forward-thinking.
