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- Tasks: Join the Claims Operations team to analyse performance and drive insights for the business.
- Company: Convex Insurance, a forward-thinking company with a focus on client service.
- Benefits: Enjoy competitive salary, 30 days leave, private health cover, and learning budget.
- Why this job: Make a real impact in a dynamic environment while developing your career in insurance.
- Qualifications: Experience in operations or financial services is a plus; strong analytical and communication skills required.
- Other info: Entry-level role with excellent growth opportunities and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Career Returner, Claims Operations role at Convex Insurance.
Application Deadline: 31 October 2025
Overview
The Claims Operations team at Convex oversees and manages operations and Management Insight (MI) for the Claims function, working closely with the Head of Claims Delegated Authority, Head of Claims Operations and Head of Claims Oversight. Your role in Claims Operations includes operations and performance analysis across the Firm (the in-house Claims resource) and Factory (the outsourced resource) and driving insight for the Claims function and the wider business. You will report to the Head of Claims Operations and interact closely on a day‐to‐day basis with the Claims Leadership team, the Claims team, outsourced providers and other functions across Convex as required.
Key Responsibilities
- Be an advocate for client service as a brand differentiator and demonstrate behaviour that aligns to the Convex core values.
- Compile information required for annual review of third party arrangements including updated compliance information, performance metrics, SLA data and audit outputs.
- Support analysis across the delegated authority and open market business and assist in driving insight for the Claims function and the wider business. This will involve working in collaboration with the Head of Claims Delegated Authority, Head of Claims Oversight and other internal stakeholders.
- Deliver claims regulatory information to Compliance, as required.
- Support on key Convex projects, as required.
- Ensure adherence to and support execution of the Claims governance framework as outlined in the Claims Process & Procedures.
- Assist the Delegated Claims Manager in ensuring the accuracy and completeness of bordereaux processing using Convex's bordereaux management system.
- Assist with onboarding, due diligence, audit, and ongoing management of the Third Party Claims Administrators.
- Assist in the planning, scheduling, and tracking of audits for the Claims function.
Skills, Knowledge and Expertise
- A background in insurance would be advantageous; we will consider wider financial services experience, specifically if you have experience in operations, internal audit or oversight/governance related roles.
- Skilled at building relationships, underpinned by trust and service excellence, with a wide variety of internal and external stakeholders.
- Robust attention to detail.
- Analytical mindset; the ability to critically analyse information and draw conclusions.
- Articulate communicator, able to present clearly to stakeholders.
- Ability to work with different operational models reflecting Convex's innovative approach.
- Proven ability to prioritise and organise effectively.
- Curiosity to understand the end-to-end claims process and its relationship with Underwriting.
Benefits
- Competitive Salary
- 30 days Annual Leave
- Birthday Leave
- 10% Employer Pension Contribution
- Private Health Insurance Medical Cover
- Group Income Protection
- Life Assurance Cover
- Enhanced Parental Leave
- Annual Health Check
- 3 days of Volunteer Leave each year
- 10 days of help with care (elder/childcare) through Bright Horizons
- £1,300 to spend on learning & wellbeing
- Give as You Earn
- Cycle to Work
- Season Ticket Loan
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Insurance
Career Returner: Claims Operations in London employer: Convex Insurance
Contact Detail:
Convex Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Career Returner: Claims Operations in London
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance industry, especially those in claims operations. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims operations. Think about how your past experiences can relate to the role at Convex. We want you to shine!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in previous roles. Convex loves a candidate who can think critically and provide insights.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Career Returner: Claims Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Operations role. Highlight any relevant experience in insurance or financial services, and don’t forget to showcase your analytical skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with Convex's values. Be genuine and let your personality come through.
Showcase Your Skills: In your application, emphasise your relationship-building skills and ability to work with various stakeholders. Mention any experience you have with compliance, audits, or governance – these are key for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Convex Insurance
✨Know Your Claims Operations
Before the interview, dive deep into understanding the claims operations process. Familiarise yourself with how Convex Insurance manages its claims and the role of the Claims Operations team. This will help you speak confidently about how your skills can contribute to their goals.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, prepare examples from your past experiences where you've successfully analysed data or processes. Be ready to discuss how you drew conclusions and made recommendations based on your findings.
✨Build Rapport with Stakeholders
Convex values relationship-building, so think of ways to demonstrate your ability to connect with various stakeholders. Share stories that highlight your experience in collaborating with teams or clients, showcasing your service excellence and trust-building skills.
✨Prepare Questions About Governance Frameworks
As the role involves adherence to the Claims governance framework, come prepared with insightful questions about how Convex implements these processes. This shows your curiosity and genuine interest in understanding their operational models and how you can fit into them.
