At a Glance
- Tasks: Join the Claims Operations team to analyse performance and drive insights for the business.
- Company: Convex Insurance, a forward-thinking company focused on client service and innovation.
- Benefits: Enjoy competitive salary, 30 days leave, private health cover, and generous learning budget.
- Other info: Entry-level role with excellent career growth opportunities and a vibrant workplace culture.
- Why this job: Make a real impact in the insurance industry while developing your skills in a supportive environment.
- Qualifications: Background in insurance or financial services, with strong analytical and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Career Returner, Claims Operations role at Convex Insurance
Application Deadline: 31 October 2025
Overview
The Claims Operations team at Convex oversees and manages operations and Management Insight (MI) for the Claims function, working closely with the Head of Claims Delegated Authority, Head of Claims Operations and Head of Claims Oversight. Your role in Claims Operations includes operations and performance analysis across the Firm (the in-house Claims resource) and Factory (the outsourced resource) and driving insight for the Claims function and the wider business. You will report to the Head of Claims Operations and interact closely on a day‑to‑day basis with the Claims Leadership team, the Claims team, outsourced providers and other functions across Convex as required.
Key Responsibilities
- Be an advocate for client service as a brand differentiator and demonstrate behaviour that aligns to the Convex core values.
- Compile information required for annual review of third party arrangements including updated compliance information, performance metrics, SLA data and audit outputs.
- Support analysis across the delegated authority and open market business and assist in driving insight for the Claims function and the wider business. This will involve working in collaboration with the Head of Claims Delegated Authority, Head of Claims Oversight and other internal stakeholders.
- Deliver claims regulatory information to Compliance, as required.
- Support on key Convex projects, as required.
- Ensure adherence to and support execution of the Claims governance framework as outlined in the Claims Process & Procedures.
- Assist the Delegated Claims Manager in ensuring the accuracy and completeness of bordereaux processing using Convex’s bordereaux management system.
- Assist with onboarding, due diligence, audit, and ongoing management of the Third Party Claims Administrators.
- Assist in the planning, scheduling, and tracking of audits for the Claims function.
Skills, Knowledge and Expertise
- A background in insurance would be advantageous; we will consider wider financial services experience, specifically if you have experience in operations, internal audit or oversight/governance related roles.
- Skilled at building relationships, underpinned by trust and service excellence, with a wide variety of internal and external stakeholders.
- Robust attention to detail.
- Analytical mindset; the ability to critically analyse information and draw conclusions.
- Articulate communicator, able to present clearly to stakeholders.
- Ability to work with different operational models reflecting Convex’s innovative approach.
- Proven ability to prioritise and organise effectively.
- Curiosity to understand the end-to-end claims process and its relationship with Underwriting.
Benefits
- Competitive Salary
- 30 days Annual Leave
- Birthday Leave
- 10% Employer Pension Contribution
- Private Health Insurance Medical Cover
- Group Income Protection
- Life Assurance Cover
- Enhanced Parental Leave
- Annual Health Check
- 3 days of Volunteer Leave each year
- 10 days of help with care (elder/childcare) through Bright Horizons
- £1,300 to spend on learning & wellbeing
- Give as You Earn
- Cycle to Work
- Season Ticket Loan
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Insurance
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Career Returner: Claims Operations in City of London employer: Convex Insurance
As a Class Underwriter in Aerospace at our esteemed company, you will join a dynamic team that is not only a leader in the insurance market but also deeply committed to employee growth and well-being. With a competitive salary, generous annual leave, and a strong focus on professional development, including a substantial budget for learning and wellness, we foster a collaborative and innovative work culture. Our commitment to mentoring and supporting our talent ensures that you will have meaningful opportunities to advance your career while making a significant impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Career Returner: Claims Operations in City of London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Convex Insurance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Convex Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Career Returner: Claims Operations in City of London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Convex Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Convex Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Convex Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Convex Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Convex Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Convex Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
