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- Tasks: Join the Claims Operations team to analyse performance and drive insights for the business.
- Company: Convex Insurance, a forward-thinking company focused on client service and innovation.
- Benefits: Enjoy competitive salary, 30 days leave, private health cover, and generous learning budget.
- Why this job: Make a real impact in the insurance industry while developing your skills in a supportive environment.
- Qualifications: Background in insurance or financial services, with strong analytical and communication skills.
- Other info: Entry-level role with excellent career growth opportunities and a vibrant workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Career Returner, Claims Operations role at Convex Insurance
Application Deadline: 31 October 2025
Overview
The Claims Operations team at Convex oversees and manages operations and Management Insight (MI) for the Claims function, working closely with the Head of Claims Delegated Authority, Head of Claims Operations and Head of Claims Oversight. Your role in Claims Operations includes operations and performance analysis across the Firm (the in-house Claims resource) and Factory (the outsourced resource) and driving insight for the Claims function and the wider business. You will report to the Head of Claims Operations and interact closely on a day‑to‑day basis with the Claims Leadership team, the Claims team, outsourced providers and other functions across Convex as required.
Key Responsibilities
- Be an advocate for client service as a brand differentiator and demonstrate behaviour that aligns to the Convex core values.
- Compile information required for annual review of third party arrangements including updated compliance information, performance metrics, SLA data and audit outputs.
- Support analysis across the delegated authority and open market business and assist in driving insight for the Claims function and the wider business. This will involve working in collaboration with the Head of Claims Delegated Authority, Head of Claims Oversight and other internal stakeholders.
- Deliver claims regulatory information to Compliance, as required.
- Support on key Convex projects, as required.
- Ensure adherence to and support execution of the Claims governance framework as outlined in the Claims Process & Procedures.
- Assist the Delegated Claims Manager in ensuring the accuracy and completeness of bordereaux processing using Convex’s bordereaux management system.
- Assist with onboarding, due diligence, audit, and ongoing management of the Third Party Claims Administrators.
- Assist in the planning, scheduling, and tracking of audits for the Claims function.
Skills, Knowledge and Expertise
- A background in insurance would be advantageous; we will consider wider financial services experience, specifically if you have experience in operations, internal audit or oversight/governance related roles.
- Skilled at building relationships, underpinned by trust and service excellence, with a wide variety of internal and external stakeholders.
- Robust attention to detail.
- Analytical mindset; the ability to critically analyse information and draw conclusions.
- Articulate communicator, able to present clearly to stakeholders.
- Ability to work with different operational models reflecting Convex’s innovative approach.
- Proven ability to prioritise and organise effectively.
- Curiosity to understand the end-to-end claims process and its relationship with Underwriting.
Benefits
- Competitive Salary
- 30 days Annual Leave
- Birthday Leave
- 10% Employer Pension Contribution
- Private Health Insurance Medical Cover
- Group Income Protection
- Life Assurance Cover
- Enhanced Parental Leave
- Annual Health Check
- 3 days of Volunteer Leave each year
- 10 days of help with care (elder/childcare) through Bright Horizons
- £1,300 to spend on learning & wellbeing
- Give as You Earn
- Cycle to Work
- Season Ticket Loan
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Insurance
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Career Returner: Claims Operations employer: Convex Insurance
Contact Detail:
Convex Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Career Returner: Claims Operations
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at Convex. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching Convex's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice your storytelling skills. Be ready to share your experiences in a way that highlights your analytical mindset and attention to detail. We love candidates who can articulate their journey clearly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Convex team.
We think you need these skills to ace Career Returner: Claims Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Operations role. Highlight any relevant experience in insurance or financial services, and don’t forget to showcase your analytical skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with Convex’s values. Be sure to mention your ability to build relationships and your curiosity about the claims process.
Showcase Your Skills: In your application, emphasise your skills in operations, oversight, and governance. If you have experience with audits or compliance, make that clear! We love candidates who can critically analyse information and present it effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Convex team!
How to prepare for a job interview at Convex Insurance
✨Know Your Claims Operations
Before the interview, dive deep into the claims operations process. Understand how Convex Insurance manages its claims and the role of the Claims Operations team. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical mindset and how you've used it in past roles. Think of specific examples where you critically analysed information and drew conclusions that benefited your previous employers. This will demonstrate your fit for the role's focus on performance analysis.
✨Build Rapport with Stakeholders
Since the role involves working closely with various stakeholders, be ready to talk about your experience in building relationships. Share examples of how you've fostered trust and service excellence in previous positions, as this aligns with Convex's core values.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the Claims Operations team and their projects. This not only shows your enthusiasm for the role but also your curiosity about how you can contribute to the team's success. It’s a great way to leave a positive impression!
