At a Glance
- Tasks: Lead claims operations and drive innovative projects with cutting-edge technology.
- Company: Join a forward-thinking insurance company focused on transformation and client service.
- Benefits: Enjoy competitive salary, generous leave, health insurance, and learning opportunities.
- Other info: Dynamic environment with excellent career growth and innovation initiatives.
- Why this job: Make a real impact in a strategic role during an exciting transformation phase.
- Qualifications: Experience in claims operations and strong communication skills required.
The predicted salary is between 80000 - 100000 € per year.
This role is to provide Paternity Leave cover for a member of the Convex Claims Leadership Team and to assist the Chief Claims Officer in the management of Operations, Performance and Outsourcing for the Convex Claims Team. This will be a strategic role responsible for the end-to-end management of Claims Operations at a critical time for Convex. This position will be responsible for maintaining the delivery of an ongoing claims transformation project, implementing a new claims system and driving our future-focused, AI strategy to digitize claims operations. This role requires a high degree of strategic oversight, robust engagement with technical specialists, and senior-level stakeholder management.
Key Accountabilities
- Act as Business lead for phase two of system rollout, delivering next wave of upgrades and key functionality (including Lloyd’s Writeback) in second half of this year.
- Collaborate closely with the Claims Leadership Team and Line of Business (LOB) Heads to ensure system meets business requirements and enhancements are tailored to Convex claims approach.
- Attend Project working groups, change governance forums and Claims Leadership Team meetings as required to provide updates on project status and product performance.
- Support the Chief Claims Officer in ongoing delivery of the Digital Claims Strategy focusing on leveraging emerging technology and generative AI to improve claims outcomes and reduce costs.
- Work closely with the Head of Claims Oversight in management of all outsourced claims providers (Third-Party Administrators (TPAs), Delegated Lead Outsourcing (VCS) and our Claims Shared Services team in Bratislava).
- Manage, monitor, and improve the performance and consistency of service delivery, brand reputation, and claims processing for all claims.
- Continue work with our Innovation team focused on developing new initiatives and proof-of-concept experiments to contribute to the overall Convex Claims strategy.
- Rapidly build and maintain effective relationships with internal stakeholders across key functions to support delivery of objectives.
- Act as a key driver and influencer of increased robotic process automation (RPA) in claims processing in collaboration with the Head of Claims Operations.
- Act as line manager for members of the Claims Operations team.
- Be prepared to participate in wider claims strategic initiatives or committees within the organisation.
- Understand our purpose enables us to deliver the best claims service experience to clients and also meet all regulatory requirements.
- Be an advocate for client service as a brand differentiator and demonstrate behaviour that aligns to the Convex core values.
- Manage or support on key Convex projects as required.
Skills Knowledge and Expertise
- Robust and relevant (re)insurance industry experience, specifically within Claims Operations.
- Excellent verbal and written communication skills.
- Able to use good discretion in working to resolve process issues that ensure the success of our established global outsourcing models.
- Ability to consider and work with different operational models that reflect Convex’s innovative approach.
- Possess a continuous improvement mindset.
- Ability to work flexibly in order to complete duties of the role, particularly during peak periods.
- Proven ability to prioritise and organise effectively.
- Excellent computer literacy.
Benefits
- Competitive Salary
- 30 days Annual Leave
- Birthday Leave
- 10% Employer Pension Contribution
- Private Health Insurance
- Medical Cover
- Group Income Protection
- Life Assurance Cover
- Enhanced Parental Leave
- Annual Health Check
- 3 days of Volunteer Leave each year
- £1,300 to spend on learning & wellbeing
- Give as You Earn
- Cycle to Work
- Season Ticket Loan
Head of Claims Operations (Paternity Leave - 9 month FTC) employer: Convex Insurance Ltd.
At Convex, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is evident through our generous benefits package, which includes 30 days of annual leave, enhanced parental leave, and a substantial learning and wellbeing budget. Join us to be part of a forward-thinking team that values innovation and collaboration, while driving meaningful change in the claims operations landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims Operations (Paternity Leave - 9 month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Familiarise yourself with Convex's values and how they align with your own experiences in claims operations.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience and how it relates to the Head of Claims Operations role. We suggest rehearsing answers to common interview questions and preparing examples of your past successes in claims management.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the position.
We think you need these skills to ace Head of Claims Operations (Paternity Leave - 9 month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Claims Operations role. Highlight your relevant experience in claims operations and any strategic projects you've led. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in claims management and how you can contribute to our ongoing transformation projects.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, make sure to demonstrate your excellent verbal and written communication skills. We love candidates who can convey complex ideas clearly and effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Convex Insurance Ltd.
✨Know Your Claims Operations Inside Out
Make sure you brush up on your knowledge of claims operations, especially in the context of the (re)insurance industry. Familiarise yourself with the latest trends, technologies like AI and RPA, and how they can improve claims processing. This will show that you're not just a candidate, but someone who understands the strategic importance of the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with senior stakeholders in previous roles. Think about specific situations where you influenced decisions or drove change. This is crucial for this position, so be ready to discuss your approach to building effective partnerships.
✨Demonstrate Your Continuous Improvement Mindset
Be prepared to talk about how you've implemented process improvements in past roles. Highlight any experience you have with change management or transformation projects, especially those involving new systems or technology. This will align well with the ongoing claims transformation project at Convex.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about the future direction of the claims strategy or how the team collaborates with other departments. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
