Claims Specialist, Property

Focusing on providing excellent client service, the Convex Claims team directly impacts our mission to be the market’s favourite insurer. As such, we are building increasingly efficient processes, making use of relevant technology. As our Property Claims Specialist you will handle claims related to our newly opened direct Property Insurance offering in Bermuda. You will report to the Claims Manager in Bermuda and play a key role in the development of this new book of business from a claims perspective while supporting Claims Specialists on other classes of business. This role is outcome-driven, and combines technical adjusting, account handling as well as commercial and relationship management skills.

Key Responsibilities

• Handle claims from first notification of loss through to final settlement, including coverage analysis, investigation, evaluation, reserving, and resolution, ensuring alignment with established guidelines, service standards, and regulations.
• Proactively handle claims to achieve the best indemnity outcomes, balancing efficiency and effectiveness in claim resolution.
• Align to Convex's claims key performance indicators, governance frameworks, adhering to established procedures and processes.
• Monitor claims movements, provide advisory insights to the business regarding potential exposures.
• Take responsibility for data gathering and sharing industry or event knowledge with relevant colleagues.
• Support the attraction and retention of business by delivering exceptional claims service and contributing to Convex's reputation for service excellence.
• Ensure great loss outcomes and reserve accuracy through direct intervention on large loss events where required, and identification of loss trends which may impact ranking, reserves or risk selection.
• Build and sustain relationships with underwriters, brokers and clients and work collaboratively together in addition to liaison with actuaries and data teams internally on loss related matters.
• Contribute to the preparation of local claims reports and updates, ensuring stakeholders are well-informed on key developments.
• Assimilate our purpose which enables us to deliver the best claims service experience to clients while meeting all regulatory requirements.
• Clearly advocate for client service as a brand differentiator and demonstrate behaviours that align to the Convex core values.
• Assist with the implementation of systems and the development of innovative technology to enhance claims handling capabilities.
• All team members are expected to work cross class outside of their specialist area where occasionally required. An ambition and willingness to do so is key.

Skills Knowledge and Expertise

• Demonstrated experience handling property claims in a dynamic, fast-paced environment combined with a keen focus on delivering service excellence is highly preferred.
• A CPCU designation would be advantageous though not required.
• A polished and articulate communicator capable of engaging effectively across Stakeholders at all levels.
• Exceptional negotiation and diplomacy skills, with the ability to mediate and resolve conflicts effectively.
• Strong analytical and problem-solving skills with the ability to tackle complex challenges and develop practical solutions.
• Detail-oriented with an exceptional ability to interpret data and assess technical details critically.
• Proven ability to manage competing demands efficiently, working quickly and effectively in challenging technical situations.
• Flexible and adaptable to change, thriving in an entrepreneurial setting where collaboration is key.
• Experience in an innovative yet practical work environment, balancing creativity with the urgency required for timely execution.
• Demonstrates learning agility and a curious mindset with an appetite to deliver continuous improvement.
• Proficiency with Microsoft Office (Excel, Word, Power Point).