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For Companies At a Glance
- Tasks: Manage customer operations and ensure smooth communication and logistics.
- Company: Join a growing environmental business focused on pollution control and water treatment.
- Benefits: Competitive salary, flexible hours, 25 days holiday, and free onsite parking.
- Why this job: Be a key player in enhancing customer experience and operational efficiency.
- Qualifications: Experience in operations or customer service is preferred but not essential.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
The predicted salary is between 40000 - 50000 £ per year.
Join a growing specialist environmental business delivering vertically integrated consulting and product solutions in silt pollution control and water treatment. The Customer Operations Manager (COM) will own the day-to-day customer experience and operational flow of the business. This is a management-level, delivery-focused role. The COM will ensure that enquiries, orders, logistics, stock, and operational hand-offs happen clearly, consistently, and predictably, protecting customer trust.
Responsibilities
- Take responsibility for managing inbound operational communication (calls, emails, general enquiries).
- Logging, classifying, and progressing enquiries using defined triage processes.
- Owning day-to-day standard product supply contracts.
- Coordinating operational flow between technical teams, the warehouse/depot, and compliance and administration.
- Maintaining visibility of live enquiries, orders, deliveries, and hand-offs.
- Managing stock visibility, supply-chain coordination, and logistics (UK and international).
- Line-managing a small number of operationally critical staff.
- Owning all office and depot operational systems, including health and safety and people infrastructure.
- Ensuring post-sales follow-up is tracked, visible, and completed.
- Playing a key role in incrementally improving operational processes, including tightening hand-offs and response standards, improving visibility and tracking, and reducing reliance on tacit knowledge and informal workarounds.
Benefits
- Base Salary of £40,000 - £50,000 depending on experience
- 8:00 AM - 4:00 PM, Monday to Friday (flexibility available)
- 25 days holiday + bank holidays
- Standard nest pension
- Free onsite parking
Qualifications and requirements
You may come from operations, customer operations, service delivery, logistics, manufacturing, or a similar environment. Experience in construction, environmental services, infrastructure, or technical products is helpful but not essential.
How to apply
If you feel this Customer Operations Manager role would be right for you, please contact Rebecca Williams at Maintech Recruitment on 01543 212250 for more information.
Customer Operations Manager employer: Convertech - Double E Group
Contact Detail:
Convertech - Double E Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer operations. Think about how you would handle specific challenges in the role and be ready to share your ideas.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight how you've improved operational processes or enhanced customer satisfaction in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Manager role. Highlight your relevant experience in operations, customer service, or logistics, and show us how you can bring value to our team.
Showcase Your Communication Skills: Since this role involves managing inbound operational communication, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would handle customer enquiries effectively.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've improved operational processes or tackled challenges in previous roles. This will show us that you're ready to take ownership of the day-to-day operations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Convertech - Double E Group
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of customer operations. Familiarise yourself with processes like logging enquiries, managing stock visibility, and coordinating logistics. This will help you demonstrate your expertise and show that you're ready to take charge.
✨Showcase Your Communication Skills
As a Customer Operations Manager, you'll be the go-to person for inbound communication. Prepare examples of how you've effectively managed customer queries in the past. Highlight your ability to maintain clear and consistent communication across teams.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've improved operational processes in previous roles. Think of specific instances where you tightened hand-offs or enhanced tracking systems. This will show that you can bring valuable insights to the team.
✨Prepare Questions About the Company
Research the company’s approach to environmental services and their operational challenges. Prepare thoughtful questions that reflect your interest in their mission and how you can contribute to their success. This shows you're genuinely invested in the role.
