Customer Operations Manager in Burton upon Trent

Overview

Customer Operations Manager up to £50k base Staffordshire. 1 day a week remote working. Join a growing specialist environmental business delivering vertically integrated consulting and product solutions in silt pollution control and water treatment. The Customer Operations Manager (COM) will own the day-to-day customer experience and operational flow of the business. This is a management-level, delivery-focused role. The COM will ensure that enquiries, orders, logistics, stock, and operational hand-offs happen clearly, consistently, and predictably, protecting customer trust.

Responsibilities

• Take responsibility for managing inbound operational communication (calls, emails, general enquiries).
• Logging, classifying, and progressing enquiries using defined triage processes.
• Owning day-to-day standard product supply contracts.
• Coordinating operational flow between technical teams, the warehouse/depot, and compliance and administration.
• Maintaining visibility of live enquiries, orders, deliveries, and hand-offs.
• Managing stock visibility, supply-chain coordination, and logistics (UK and international).
• Line-managing a small number of operationally critical staff.
• Owning all office and depot operational systems, including health and safety and people infrastructure.
• Ensuring post-sales follow-up is tracked, visible, and completed.
• Playing a key role in incrementally improving operational processes, including tightening hand-offs and response standards, improving visibility and tracking, and reducing reliance on tacit knowledge and informal workarounds.

Benefits

• Base Salary of £40,000 – £50,000 depending on experience
• 8:00 AM – 4:00 PM, Monday to Friday (flexibility available)
• 25 days holiday + bank holidays
• Standard nest pension
• Free onsite parking

Qualifications and requirements

You may come from operations, customer operations, service delivery, logistics, manufacturing, or a similar environment. Experience in construction, environmental services, infrastructure, or technical products is helpful but not essential.

How to apply

If you feel this Customer Operations Manager role would be right for you, please contact Rebecca Williams at Maintech Recruitment on 01543 212250 for more information.

Connect with me on LinkedIn: Rebecca Williams

EEO statement: Maintech Recruitment is an equal opportunities agency and we welcome applications from all suitably qualified persons regardless of sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; marital status or civil partnership; disability. If you need any additional assistance with applying for this role please contact the team.

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