At a Glance
- Tasks: Lead a dynamic team to achieve sales goals and deliver exceptional customer service.
- Company: Join the Converse team, where creativity and diversity thrive.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Exciting environment with room for career advancement.
- Why this job: Be a part of a brand that empowers self-expression and individuality.
- Qualifications: Passion for fashion, retail experience, and strong leadership skills.
The predicted salary is between 27000 - 33000 £ per year.
Become part of the Converse Team
Converse is a place to explore potential, break barriers and push out the edges of what can be.
The company looks for people who can grow, think, dream and create.
Its culture thrives by embracing diversity and rewarding imagination.
The brand seeks achievers, leaders and visionaries.
At Converse, it’s about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.
Without You, We’d Just Be Collectors of Our Own Stuff
Business equals selling stuff.
That’s the basic model.
The more complex awesome model is creating stuff that people identify with and then you figuring out how to get it to them.
We need people like you: creative, dynamic problem solvers who see it as more than business.
Who see it as giving people the tools of self‑expression and individuality.
As our Retail Lead and a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and providing direction to other store employees.
Help ensure long‑term business growth by providing outstanding merchandising and customer service support within the Converse Store!
Operational and Merchant Excellence
- Ensure consistent execution of operating and merchant standards.
- Open and close store per operating procedures and standard processes
- Partner with SM to ensure that all visual merchandising, promotions, and markdowns are completed within guidelines and on time (to include mismates, obsolete, and defectives)
- Follow our shipment standard processes and policies
- Ensure that employees are cross‑trained as appropriate in all areas of operation, such as footwear, apparel, equipment, cashiering, and back of the house.
Customer Service
- As a Converse Brand Ambassador, you lead and demonstrate the STARS MANTRA daily.
- Consistently communicates financial objectives and critical metrics such as daily goals and hourly readings.
Your role is to mentor and encourage team members to reach those goals.
Financial Performance
- Assist in delivering the Financial Budget.
- In this role, you add to the store’s financial performance through efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.
Qualifications
- A passion for Converse and the Fashion/Apparel footwear industry.
- Some experience in retail and/or leadership positions
- Very good command of English language (writtenand spoken)
- Experience and competency in serving exceptional consumer service
- Ability to coach and develop a strong team
- Strong focus on communication
- Flexibility to work in shifts and on weekends
- #J-18808-Ljbffr
Retail Lead employer: Converse
Converse is an exceptional employer that champions creativity and innovation in the vibrant youth fashion and footwear sector. With a dynamic work culture that encourages collaboration and personal growth, employees benefit from comprehensive training programs and opportunities to engage with diverse teams across the UK and Ireland. The company's commitment to fostering a passionate workforce ensures that every team member can make a meaningful impact while enjoying a supportive environment that celebrates individuality and style.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Converse, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Converse!
We think you need these skills to ace Retail Lead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Converse, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Converse and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Converse that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Converse
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
