At a Glance
- Tasks: Lead and motivate a team of call centre associates to achieve performance goals.
- Company: Join Concentrix, a global leader in technology and services.
- Benefits: Competitive salary, flexible schedule, and opportunities for personal growth.
- Other info: Exciting career growth in a human-centered, tech-powered environment.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer experiences.
- Qualifications: Must have completed Aspire to be or Ignite program; strong communication skills required.
The predicted salary is between 24300 - 29700 £ per year.
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Are you a passionate leader with a knack for motivating others? At Concentrix, we're looking for a dynamic Sales Team Leader to oversee our call center associates and ensure that we not only meet but exceed our customers' expectations.
Your Role:
- Supervise Daily Operations: Oversee daily activities of call center associates, including work and attendance monitoring.
- Coach for Success: Regularly provide feedback and coaching to your team to meet performance metrics and drive improvement.
- Problem Solver: Identify performance issues and develop action plans, implementing corrective measures when necessary.
- Ensure Excellence: Maintain service delivery that meets our contractual KPIs and financial expectations.
- Communicate Effectively: Share clear expectations with your team and keep them informed with timely updates.
- Lead by Example: Handle escalated customer calls with expertise and lead team meetings to foster open communication.
- Team Advocate: Promote Concentrix values by supporting and encouraging your team members.
What We’re Looking For:
- Experience: Applicants must have completed either the Aspire to be or Ignite program.
- Motivation: A highly driven individual who can develop and coach team members to achieve their best.
- Communication Skills: Strong verbal and written skills are essential for effective leadership.
- Multi-tasking Ability: You must be able to lead a team through prioritization and meet deadlines.
- Flexibility: Willingness to work a flexible schedule to meet business needs.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location: GBR Belfast - Maysfield
Time Type: Full time
Team Leader employer: Convergys
As a B2B Sales Trainer Specialist in Belfast, you will join a dynamic team that values continuous learning and professional growth. Our supportive work culture fosters collaboration and innovation, providing you with the opportunity to develop tailored training programs that enhance sales skills and drive client success. With a focus on employee development and a commitment to high customer satisfaction, we offer a rewarding environment where your contributions directly impact business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Convergys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Convergys before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Convergys:Your cover letter is your chance to shine! Tell us why you want to work at Convergys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Convergys!
How to prepare for a job interview at Convergys
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
