At a Glance
- Tasks: Lead a dynamic team of customer engagement advisors and drive performance.
- Company: Join Concentrix, a forward-thinking company focused on customer experience.
- Benefits: Enjoy competitive salary, performance bonuses, and full training.
- Other info: Flexible schedule with great career development opportunities.
- Why this job: Make a real impact by mentoring and developing your team.
- Qualifications: Previous leadership experience and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Provide daily supervision to a group of customer engagement advisors.
- Oversee daily operations of the customer service team, ensuring team members fulfil their roles effectively.
- Deliver regular performance-coaching sessions, team meetings, and engagement activities.
- Utilise team strengths and mentor staff to achieve Key Performance Indicators (KPIs).
- Ensure compliance with Concentrix internal policies and procedures.
- Provide subject-matter expertise on escalated customer calls when needed.
- Champion better brand experiences for customers and clients.
Qualifications
- Previous experience as a Team Leader or in a supervisory role is advantageous.
- ATB certified (internal applications only).
- Strong written and verbal communication skills.
- Ability to work well under pressure.
- Confident in mentoring, coaching, and developing team members.
- Highly motivated and strives to achieve performance expectations.
- Willingness to work a flexible schedule, including weekends.
Benefits
- Full-time indefinite contracts.
- Competitive salary and performance bonus.
- Full paid training on the company and the project.
- Career development programmes and specialised courses.
Location: GBR Rotherham – Adwick Park, Wath upon Dearne
Language Requirement: English
Equal Opportunity Statement: Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Team Leader in Swinton employer: Convergys
Concentrix is an exceptional employer that prioritises employee growth and development, offering full paid training and career advancement programmes tailored to enhance your skills as a Team Leader. Located in the vibrant area of Rotherham, our work culture fosters collaboration and engagement, ensuring that you are supported in achieving both personal and team performance goals while enjoying a competitive salary and performance bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Swinton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Concentrix and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience as a Team Leader can benefit the customer engagement team.
✨Tip Number 3
Show off your coaching skills! Be ready to share examples of how you've mentored team members in the past. Highlighting your ability to develop others will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Team Leader in Swinton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience as a Team Leader or in supervisory roles. We want to see how your skills align with the responsibilities listed in the job description.
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we love a bit of character!
Highlight Your Coaching Experience:If you've got experience mentoring or coaching team members, make it a focal point in your application. We’re looking for someone who can inspire and develop others, so share specific examples of how you’ve done this.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Convergys
✨Know Your Team Dynamics
Before the interview, take some time to research effective team leadership strategies. Understand how to leverage team strengths and how to motivate your team to meet KPIs. This will show that you’re not just a leader but someone who can inspire and engage.
✨Prepare for Scenario Questions
Expect questions about handling difficult customer interactions or team conflicts. Think of specific examples from your past experience where you successfully resolved issues. This will demonstrate your problem-solving skills and ability to maintain a positive team environment.
✨Showcase Your Coaching Skills
Be ready to discuss your approach to mentoring and coaching team members. Share examples of how you've helped others develop their skills and achieve their goals. This is crucial for a Team Leader role, so make sure to highlight your experience in this area.
✨Demonstrate Flexibility and Motivation
Since the job requires a flexible schedule, be prepared to discuss your availability and willingness to adapt. Also, convey your motivation to meet performance expectations and how you plan to keep your team engaged and performing at their best.
