At a Glance
- Tasks: Lead a team of customer engagement advisors and enhance customer service operations.
- Company: Convergys, a leader in customer experience solutions.
- Benefits: Competitive salary, performance bonuses, and career development opportunities.
- Other info: Join a dynamic team with a focus on growth and excellence.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Supervisory experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Convergys in Rotherham seeks a Team Leader to supervise customer engagement advisors and ensure the effective operation of the customer service team. You will conduct performance coaching sessions, oversee team operations, and provide expertise on escalated calls.
The ideal candidate will have supervisory experience, strong communication skills, and the ability to work under pressure. This full-time position offers an indefinite contract with competitive salary and performance bonuses, along with career development opportunities.
On-Site Team Leader – Customer Experience & Coaching in Swinton employer: Convergys
Convergys in Rotherham is an exceptional employer, offering a dynamic work environment where team leaders can thrive. With a strong focus on employee development, competitive salaries, and performance bonuses, we foster a culture of growth and collaboration, ensuring that our team leaders are well-equipped to inspire and guide their teams towards success.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Team Leader – Customer Experience & Coaching in Swinton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Convergys on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Team Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and coaching. We should also think of examples from our past roles that showcase our supervisory skills and ability to handle pressure.
✨Tip Number 3
Showcase our communication skills during the interview. Remember, as a Team Leader, we need to demonstrate how we can effectively engage with both the team and customers. Be clear, concise, and confident!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Convergys team.
We think you need these skills to ace On-Site Team Leader – Customer Experience & Coaching in Swinton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your supervisory experience and strong communication skills. We want to see how you've led teams in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Leader role. Share specific experiences that showcase your ability to coach and manage under pressure.
Showcase Your Customer Service Skills:Since this role is all about customer experience, make sure to include any relevant achievements or metrics that demonstrate your success in improving customer satisfaction. We love numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Convergys
✨Know Your Stuff
Before the interview, make sure you understand Convergys' values and how they relate to customer experience. Brush up on your knowledge of effective coaching techniques and be ready to discuss how you've successfully led teams in the past.
✨Showcase Your Communication Skills
As a Team Leader, strong communication is key. Prepare examples of how you've effectively communicated with your team and handled escalated calls. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Your Leadership Style
Think about your leadership approach and be ready to share specific instances where you've motivated your team or improved performance. Highlight your ability to work under pressure and how you maintain team morale during challenging times.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to demonstrate your strategic thinking.
