At a Glance
- Tasks: Lead a team of customer engagement advisors and ensure top-notch service delivery.
- Company: Join Concentrix, a global leader in tech and services with a vibrant culture.
- Benefits: Enjoy competitive salary, performance bonuses, and full training support.
- Other info: Flexible schedules and a commitment to personal development await you.
- Why this job: Shape your career with real growth opportunities and impactful leadership roles.
- Qualifications: Previous supervisory experience and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
We're Concentrix, the global technology and services leader that powers the world’s best brands. We’re solution-focused, tech-powered, intelligence-fuelled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.
Join us as a Team Leader in Rotherham (on-site) and be part of this journey towards greater opportunities and brighter futures.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
- Provide daily supervision to a group of customer engagement advisors.
- Oversee the daily operations of the customer service team, committed to ensuring game-changers are fulfilling their roles effectively.
- Effectively provide regular performance coaching sessions, team meetings and team engagement activities.
- Utilise team strengths and mentor game-changers to achieve Key Performance Indicator (‘KPIs’).
- Ensure game-changer compliance of Concentrix internal policies and procedures.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Champion better brand experiences for our customers and clients.
Your qualifications
- Previous experience as a Team Leader or within a supervisory role is advantageous.
- ATB certified (internal applications only).
- Have strong communication skills, both written and verbal.
- Work well under pressure.
- Are confident mentoring, coaching and providing development to game-changers.
- Are a highly motivated individual, who strives to achieve performance expectations.
- Willingness to work a flexible schedule, including weekends.
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
- Full-time indefinite contracts.
- Competitive salary and performance bonus.
- Full paid training on the company and the project you'll be working on.
- Career development programs & specialized courses.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer.
Team Leader in Rotherham employer: Convergys
Concentrix is an exceptional employer, offering a vibrant work culture in Rotherham that prioritises career growth and personal development. With a strong commitment to employee advancement, 80% of our leaders are promoted from within, supported by comprehensive training and leadership programmes. Join us as a Team Leader and enjoy competitive salaries, performance bonuses, and the opportunity to be part of a globally recognised workplace that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Rotherham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Concentrix on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions for Team Leaders. Think about how you’d handle team dynamics and performance coaching. We want to see your leadership style shine!
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've successfully led teams or improved processes in the past. We love seeing real-life applications of your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Concentrix family.
We think you need these skills to ace Team Leader in Rotherham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Leader role. Highlight your relevant experience and skills that match what we’re looking for, like your supervisory experience and communication skills.
Showcase Your Leadership Skills:In your application, don’t forget to mention any previous leadership roles or experiences. We want to see how you’ve motivated and developed teams in the past, so share those success stories!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Convergys
✨Know the Company Inside Out
Before your interview, take some time to research Concentrix. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to mentor and coach others. Prepare examples from your past experiences where you've successfully led a team or improved performance. Be ready to discuss how you can apply these skills at Concentrix.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific scenarios where you had to manage conflicts or improve team dynamics. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. Inquire about the team culture, growth opportunities, or what success looks like in the Team Leader role. This shows you're engaged and serious about the position.
