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For Companies At a Glance
- Tasks: Engage customers to sell and renew contracts while showcasing product value.
- Company: Join Concentrix, a global leader in tech and services, transforming brands worldwide.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Make an impact by helping top brands solve their business challenges.
- Qualifications: Fluent in Dutch with strong communication and sales skills.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities
- Provide accurate weekly/monthly/quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Renewal Specialist - Dutch Speaker employer: Convergys
Contact Detail:
Convergys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Specialist - Dutch Speaker
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate how your skills align with the role of a Renewal Specialist. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Renewal Specialist - Dutch Speaker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Renewal Specialist and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight your experience in sales, customer engagement, and any relevant skills that match what we're looking for. It helps us see how you fit into our vision!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your key achievements and experiences that relate to the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Convergys
✨Know Your Product Inside Out
As a Renewal Specialist, you'll need to demonstrate a solid understanding of the products and services. Make sure you research the company’s offerings thoroughly. Be prepared to discuss how these products can benefit customers and address their needs.
✨Practice Your Dutch
Since this role requires fluency in Dutch, brush up on your language skills before the interview. Consider practising common sales phrases and customer service scenarios in Dutch to show your confidence and proficiency during the conversation.
✨Prepare for Objections
Anticipate potential objections that customers might raise regarding renewals or upselling. Think about how you would respond to these concerns effectively. This will demonstrate your problem-solving skills and ability to retain customers.
✨Showcase Your CRM Skills
Familiarise yourself with customer management systems (CRM) as they are crucial for tracking interactions and managing customer data. Be ready to discuss any previous experience you have with CRM tools and how you can leverage them to enhance customer relationships.
