At a Glance
- Tasks: Lead and coach a dynamic call centre team to achieve performance goals.
- Company: Join Convergys, a leader in customer service solutions.
- Benefits: Competitive pay, flexible schedules, and opportunities for growth.
- Other info: Exciting environment with potential for career advancement.
- Why this job: Make a real impact by driving team success and client satisfaction.
- Qualifications: Strong communication skills and multitasking abilities required.
The predicted salary is between 35000 - 45000 £ per year.
Convergys is looking for a Team Leader in Manchester to oversee call center associates and ensure performance metrics are achieved. Responsibilities include coaching team members, monitoring work attendance, and communicating expectations effectively.
The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and a flexible approach to work schedules. Join us to contribute to the success of our team and drive the performance of our clients.
Call Center Team Leader: Coach & Drive KPIs in Manchester employer: Convergys
Convergys is an exceptional employer that fosters a dynamic and supportive work environment in Manchester, where team leaders are empowered to coach and inspire their associates. With a strong focus on employee development, we offer comprehensive training programmes and clear pathways for career advancement, ensuring that our staff can thrive both personally and professionally. Join us to be part of a collaborative culture that values performance and rewards dedication, making a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Team Leader: Coach & Drive KPIs in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Convergys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Convergys before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Center Team Leader: Coach & Drive KPIs in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Convergys:Your cover letter is your chance to shine! Tell us why you want to work at Convergys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Convergys!
How to prepare for a job interview at Convergys
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
