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- Tasks: Lead the development and scaling of innovative Workforce Management solutions.
- Company: Join Concentrix, a global leader in technology and services.
- Benefits: Full-time role with opportunities for remote work and career growth.
- Why this job: Drive workforce transformation and make a real impact on client success.
- Qualifications: Senior leadership experience in Enterprise Solutions or Consulting required.
- Other info: Be part of a dynamic team shaping the future of Workforce Management.
The predicted salary is between 43200 - 72000 £ per year.
The Director of WFM (WaaS) Go To Market is responsible for crafting, implementing, and scaling our Workforce Management capabilities into a distinct, market-leading solution. This role involves developing a comprehensive commercial strategy, from market positioning and solution design to pricing, packaging, and scaling models. You will collaborate closely with Sales, Solutions, Technology, and Enterprise Leadership to embed WaaS as a core value proposition within Concentrix’s growth strategy.
Key Responsibilities:
- Strategic Vision & Market Positioning: Define the WaaS vision, align strategies with enterprise priorities, and identify target segments and high-impact use-cases.
- Productisation & Solution Design: Transform workforce capabilities into well-defined WaaS products and services, ensuring scalability and repeatability.
- Commercial Strategy & Revenue Enablement: Design pricing frameworks, build ROI models, and establish commercial guardrails to drive profitable growth.
- Go-To-Market Execution: Integrate WaaS into GTM strategies, develop sales enablement tools, and support strategic deals with executive sponsorship.
- Client Adoption & Scaling: Develop pilot frameworks, success criteria, and scaling models to ensure smooth client transitions and long-term adoption.
- Technology & Innovation: Shape the WaaS technology strategy, focusing on AI-enabled planning, automation, and workforce intelligence platforms.
- Stakeholder Leadership: Engage with global leadership and build strong cross-functional partnerships to align GTM strategy with delivery.
Essential Experience:
- Senior leadership in Enterprise Solutions, WFM, Consulting, or CX/Outsourcing.
- Proven track record in market launch of complex services.
- Strong commercial acumen and executive communication skills.
Desirable Experience:
- Experience with workforce platforms, automation, and enterprise analytics solutions.
- Background in solution architecture or management consulting.
- Knowledge of WFM platforms like NICE IEX or Verint.
Be a part of Concentrix and lead the way in workforce transformation. If you are passionate about driving innovation, creating client value, and leading strategic initiatives, we’d love to hear from you!
Apply now and make a difference in the future of Workforce Management.
Workforce As A Service (WaaS) Director in London employer: Convergys
Contact Detail:
Convergys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce As A Service (WaaS) Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its WaaS offerings. Understand their market positioning and think about how your experience aligns with their goals. We want you to walk in feeling confident and ready to showcase your skills!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable discussing your experience. We believe that the more you practice, the more natural it will feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. We recommend reiterating your enthusiasm for the role and how you can contribute to their WaaS strategy.
We think you need these skills to ace Workforce As A Service (WaaS) Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Workforce Management and how it aligns with our WaaS vision. We want to see how you can contribute to our commercial strategy!
Showcase Your Leadership Skills: As a Director, we’re looking for strong leadership qualities. Share examples of how you've led teams or projects in the past, especially in enterprise solutions or consulting. Let us know how you can drive innovation at Concentrix!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your achievements and avoid jargon. We appreciate directness and clarity, so make it easy for us to see your value!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Convergys
✨Know Your WaaS Inside Out
Before the interview, dive deep into the Workforce as a Service (WaaS) concept. Understand its market positioning, key benefits, and how it can transform businesses. Be ready to discuss how you would craft a commercial strategy that aligns with Concentrix’s growth objectives.
✨Showcase Your Strategic Vision
Prepare to articulate your vision for WaaS. Think about target segments and high-impact use cases. Bring examples from your past experiences where you've successfully defined and executed a strategic vision in workforce management or similar fields.
✨Demonstrate Commercial Acumen
Brush up on pricing frameworks and ROI models relevant to WaaS. Be prepared to discuss how you would design these elements to drive profitable growth. Highlight any previous experience you have in revenue enablement and commercial strategy.
✨Engage with Cross-Functional Collaboration
Since this role involves working closely with various teams, think of examples where you've successfully collaborated across departments. Be ready to discuss how you would engage with Sales, Technology, and Leadership to embed WaaS as a core value proposition.
