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- Tasks: Deliver advanced SharePoint solutions and optimise customer experiences.
- Company: Join Concentrix, a global leader in tech and services.
- Benefits: Enjoy competitive pay, remote work options, and career growth.
- Other info: Dynamic team culture with opportunities for innovation and learning.
- Why this job: Be a trusted advisor and make a real impact with top brands.
- Qualifications: 8+ years in tech roles, fluent in English and Spanish.
The predicted salary is between 60000 - 80000 £ per year.
We're Concentrix, the intelligent transformation partner. We are a global technology and services leader that powers the world’s best brands, today and into the future. Our Technical Products and Services team drives Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behaviour to unlock value through tech-powered experiences.
We are looking for a highly skilled and experienced Microsoft Customer Engineer specializing in SharePoint infrastructure, administration, and design. In this customer-facing role, you will work directly with enterprise and government clients to deliver advanced technical solutions, migrations, and optimizations for both on-premises and cloud-based SharePoint environments. You will serve as a trusted advisor, providing technical expertise in architecture, deployment, troubleshooting, and best practices to help customers achieve business success with Microsoft technologies.
Responsibilities:
- Plan, deploy, operate, and optimize on-premises, hybrid, and online SharePoint environments.
- Deliver technical workshops, training, and advisory sessions covering SharePoint Server and SharePoint Online.
- Analyze and troubleshoot complex SharePoint infrastructure and configuration issues, providing effective resolutions.
- Lead customer engagements focused on SharePoint migration, activation, and optimization.
- Collaborate with customer development teams, offering guidance on SharePoint development best practices.
- Automate and manage environments using PowerShell, CSOM, and related tools.
- Ensure system reliability, performance, and security across SharePoint and Microsoft 365 workloads.
- Support customers in implementing Microsoft 365 data governance, archiving, and backup strategies.
- Stay current on emerging Microsoft technologies and frameworks to guide customers in digital transformation.
Required Skills & Qualifications:
- 8+ years of experience in customer-facing roles such as systems architecture, administration, operations, software support, or IT consulting.
- Proven experience delivering SharePoint technical support and consulting services to enterprise or government clients.
- Strong background in SharePoint infrastructure administration, deployment, and migration (on-premises, hybrid, and online).
- Proficiency with PowerShell, SharePoint Client Side Object Model (CSOM), and Graph API.
- Knowledge of Azure infrastructure (IaaS, PaaS, SaaS), SQL Server configuration, and SharePoint DB maintenance.
- Familiarity with Microsoft 365 Archive, Data Security, and Governance solutions for SharePoint and OneDrive.
- Bachelor’s or Master’s degree in Information Technology or related field (or equivalent experience).
- Excellent communication skills (written and verbal) with a strong customer focus.
Preferred / Optional Skills:
- Advanced knowledge of SQL Server, Graph API, and Microsoft 365 Backup/Archive.
- Experience with Azure DevOps, GitHub, and CI/CD lifecycle concepts.
- Familiarity with Well-Architected Framework and Cloud Adoption Framework principles.
- Experience with SharePoint Framework (SPFx), JavaScript, REST APIs, and custom development (including web parts).
- Relevant Microsoft Certifications in SharePoint or related technologies are a plus.
Location: CRI Work-at-Home
Sharepoint Customer Engineer (Bilingual English) in London employer: Convergys
Contact Detail:
Convergys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sharepoint Customer Engineer (Bilingual English) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a SharePoint Customer Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and SharePoint knowledge. Practice common interview questions and scenarios related to customer engagement and problem-solving. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your bilingual skills! Since this role requires fluency in both English and Spanish, be ready to demonstrate your language abilities during interviews. It could set you apart from other candidates!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there. Let’s get you that dream job!
We think you need these skills to ace Sharepoint Customer Engineer (Bilingual English) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the SharePoint Customer Engineer role. Highlight your experience with SharePoint infrastructure and any bilingual skills you have, especially in English and Spanish. We want to see how your background aligns with what we’re looking for!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your proficiency with PowerShell, CSOM, and any relevant Microsoft technologies. We love seeing candidates who can demonstrate their hands-on experience and problem-solving abilities.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements and skills without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Convergys
✨Know Your SharePoint Stuff
Make sure you brush up on your SharePoint knowledge, especially around infrastructure, administration, and design. Be ready to discuss your experience with on-premises and cloud-based environments, as well as any migrations you've handled.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both English and Spanish, practice switching between the two languages. Prepare to answer questions in both languages during the interview to demonstrate your proficiency and comfort level.
✨Prepare for Technical Scenarios
Expect to tackle some technical scenarios or case studies during the interview. Think about how you would approach troubleshooting complex SharePoint issues or leading a migration project, and be ready to explain your thought process.
✨Highlight Your Customer Focus
This role is customer-facing, so be prepared to share examples of how you've successfully engaged with clients in the past. Discuss how you've provided technical support and consulting services, and how you ensure a positive customer experience.