Automotive Case Management (Bilingual: Korean/English) (Remote) in London

The Automotive Case Management Representative (Bilingual: Korean/English) (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services.

As an Automotive Case Management (Remote), you’ll:

• Respond to escalated automotive-related product questions and concerns in a timely manner.
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base.
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.
• Deliver expert customer experiences with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Case Management (Remote) role include:

• High School diploma or GED, and be at least 18 years of age.
• Automotive enthusiast or have a relative knowledge of how automobiles work.
• Possess natural customer service skills and genuinely enjoy helping people.
• Be an empathetic problem solver and critical thinker.
• Comfortable working with computers and the internet, as well as operating several applications simultaneously.
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

In this role, you’ll also be provided with:

• The base salary range for this position is $16.00-$21.00/hour. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
• DailyPay enrollment option to access pay early.
• Company networking opportunities with organized groups in various topics.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• A modern, state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for various company events.
• A range of other perks and benefits.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.