At a Glance
- Tasks: Drive sales by renewing services and upselling to clients in your territory.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive pay, flexible hours, and opportunities for professional development.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Strong communication skills and a passion for sales.
The predicted salary is between 30000 - 40000 £ per year.
Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, and may offer upsell opportunities.
Provide accurate weekly, monthly, and quarterly sales forecasts.
Mastery of product knowledge and technical understanding of services to assess client requirements.
Initiate steps to help customer concerns or roadblocks prohibiting satisfaction or product usage.
Manage external competitive pressures and handle objections to retain customers or win new customers.
Manage a high volume of customer contacts through phone and email each day – the majority of communication is outbound.
Work with your team and management to provide a professional experience during all interactions with customers and prospects.
Maintain the customer management system (CRM) to ensure all relevant data is captured.
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
Work with a team and report directly to a Sales Manager.
Renewals & Upsell Specialist in Liverpool employer: Convergys
As a Renewals & Upsell Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company offers competitive benefits, a collaborative culture, and ample opportunities for professional advancement, all while being part of a dedicated team focused on delivering exceptional service to our clients. Located in a vibrant area, we provide a unique advantage with access to various resources and networking opportunities that enhance your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals & Upsell Specialist in Liverpool
✨Tip Number 1
Get to know your potential clients before you even pick up the phone. Research their business, understand their needs, and tailor your pitch accordingly. This way, when you reach out, you’re not just another salesperson; you’re a solution provider.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios with a friend or colleague to handle objections and customer concerns smoothly. The more comfortable you are with your responses, the more confident you’ll sound on calls.
✨Tip Number 3
Keep your CRM updated like it’s your best mate. Accurate data helps you track your interactions and follow-ups, making it easier to manage your pipeline and forecast sales effectively. Plus, it shows your team you’re on top of things!
✨Tip Number 4
Don’t forget to leverage our website for job applications! It’s a great way to showcase your skills and connect with us directly. We’re always looking for passionate individuals who can help us grow and succeed together.
We think you need these skills to ace Renewals & Upsell Specialist in Liverpool
Some tips for your application 🫡
Show Off Your Sales Skills:When you're writing your application, make sure to highlight your sales experience. We want to see how you've tackled renewals and upselling in the past, so share specific examples that demonstrate your ability to meet quotas and handle objections.
Know Your Stuff:Familiarise yourself with our products and services before you apply. We love candidates who can show a solid understanding of what we offer and how it meets client needs. This will help you stand out and show us you're serious about joining the team.
Be Personable:Since you'll be managing a high volume of customer contacts, it's important to convey your communication style in your application. Use a friendly tone and let your personality shine through. We want to see that you can create a professional yet approachable experience for our clients.
Keep It Organised:Make sure your application is well-structured and easy to read. Use bullet points for key achievements and keep your language clear and concise. This reflects the organisational skills we value at StudySmarter, especially when it comes to maintaining our CRM and managing customer interactions.
How to prepare for a job interview at Convergys
✨Know Your Stuff
Make sure you have a solid understanding of the products and services you'll be selling. Brush up on the technical details and how they can benefit clients. This will help you answer questions confidently and show that you're ready to tackle customer concerns.
✨Practice Your Pitch
Since you'll be handling a lot of outbound communication, practice your sales pitch. Role-play with a friend or family member to get comfortable with addressing objections and upselling. The more you rehearse, the more natural it will feel during the interview.
✨Show Your Team Spirit
This role involves working closely with a team, so be prepared to discuss how you collaborate with others. Share examples of past teamwork experiences and how you contributed to achieving a common goal. Highlighting your ability to work well with others will impress the interviewers.
✨Be Data-Driven
Familiarise yourself with CRM systems and be ready to discuss how you would use data to manage customer relationships and track sales forecasts. Showing that you understand the importance of data in driving sales success will set you apart from other candidates.
