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For Companies At a Glance
- Tasks: Connect with customers, understand their needs, and help them enhance their digital lives.
- Company: Join Concentrix, a top-rated company for career growth and employee satisfaction.
- Benefits: Enjoy a competitive salary, exclusive discounts, wellbeing support, and a comprehensive dental plan.
- Why this job: This role offers a vibrant culture, opportunities for personal growth, and the chance to make a difference.
- Qualifications: Excellent communication skills, computer literacy, and flexibility for shift work are essential.
- Other info: Full training provided; we can't wait to meet you!
The predicted salary is between 25480 - 35500 £ per year.
Inbound Sales Advisor Belfast page is loaded
Inbound Sales Advisor Belfast
Apply locations GBR Belfast – Maysfield time type Full time posted on Posted 6 Days Ago job requisition id R1578938
Job Title:
Inbound Sales Advisor Belfast
Job Description
Customer Service Sales Advisor – Maysfield – On-Site, Belfast
If you’re a friendly communicator who loves connecting with people and asking questions, you might be just the person we’re looking for to join our Team here at Concentrix, where we’ll provide you all the training you need to help customers enhance their digital lives.
£25,480, per annumplus uncapped bonus and incentives
Benefits of being a Customer Service Sales Advisor
-
An hourly rate of £12.25 (£25,480 per year)
+ benefits to match your expertise
- Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals
- Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel
- Wellbeing support through free access to services that enhance your mental and physical health
- Comprehensive dental plan and priority access to a private GP
***** Concentrix was named as a Top Company For Career Growth******
Responsibilities of the Customer Service Sales Advisor
- Receiving inbound calls with our customers and establishing their needs and building rapport
- Achieving and exceeding sales, productivity and customer satisfaction targets
- Maintaining and proactively improving sales skills, product knowledge, competitor knowledge and offer management
- Developing relationships with customers and encouraging referrals
- Ensuring accurate information, quotes and pricing information to customers
- Upselling and cross-selling products and services in order to maximise opportunity to retain
- Following all appropriate FSA regulations
To be a Customer Sales Advisor you\’ll need:
- Have excellent interpersonal and communication skills
- Computer literate
- Have the ability to speedily navigate multiple systems effectively
- Are proficient in English (oral and written)
- Are flexible to work shifts between, 7:45 am – 9 pm from Monday to Friday and 7:45 am – 8 pm on Saturday and Sunday
- Can commit to 100% training attendance to ensure you are fully prepared for your role.
What are you waiting for? We can’t wait to meet you!
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GBR Belfast – Maysfield
Language Requirements:
Time Type:
Full time
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Inbound Customer Service/Sales Advisor Belfast employer: Convergys
Contact Detail:
Convergys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service/Sales Advisor Belfast
✨Tip Number 1
Familiarise yourself with Concentrix and their values. Understanding the company culture will help you connect better during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of interaction with customers, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or upselling situations, as these are likely to come up during your interview.
✨Tip Number 4
Show your enthusiasm for sales. Be ready to discuss any previous experience you have in sales or customer service, and express your eagerness to learn and grow within the role.
We think you need these skills to ace Inbound Customer Service/Sales Advisor Belfast
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Inbound Customer Service/Sales Advisor position. Tailor your application to highlight how your skills and experiences align with what Concentrix is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet targets and build rapport with customers.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Concentrix and how your skills make you a great fit for the team. Be sure to convey your excellent communication skills and customer-centric approach.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Convergys
✨Show Your Communication Skills
As an Inbound Customer Service/Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently, as you'll need to establish rapport with customers over the phone.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company. Being able to discuss these confidently will show that you're proactive and genuinely interested in helping customers.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter. Prepare responses for handling difficult customers or upselling products, as this will demonstrate your problem-solving skills and sales acumen.
✨Exhibit Flexibility and Commitment
The role requires flexibility in working hours. Be ready to discuss your availability and commitment to training, as this shows your dedication to the position and willingness to adapt.
