## Team LeaderApplylocations: GBR Larbert, Falkirk - 1 Central Park Avenue, Central Business Parktime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 21, 2026 (12 days left to apply)job requisition id: R1751328Job Title:Team LeaderJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.**Team Manager**Are you a **people-focused leader** who knows how to bring out the best in others? We’re looking for a **Team Manager** to lead, support, and develop a team in a fast-paced customer service environment.This is a great opportunity for someone with **management experience**, but we’re also open to candidates who have worked as a **Supervisor** or have had **temporary people management responsibility**. You don’t need previous **call centre experience** — if you have a strong background in **leading, coaching, and motivating people**, we’d love to hear from you.**What you’ll be doing:****Leading and supporting your team****Manage day-to-day team performance*** Oversee attendance, productivity, and quality.* Make sure policies and procedures are followed.* Keep the team focused on delivering great customer outcomes.**Coach and develop people*** Provide regular feedback and weekly coaching.* Help team members improve performance and build confidence.* Create action plans where needed to support development.**Drive results*** Monitor performance against **KPIs** and service expectations.* Communicate goals clearly and keep the team updated.* Handle escalated customer issues and support problem-solving.**Create a positive team culture*** Run team meetings and share important updates.* Organise team activities and encourage open communication.* Act as a role model for company values and champion your people.**What we’re looking for:****Skills and experience****People management experience is essential*** This could be in a formal management role.* We’ll also consider applicants with **supervisory experience** or those who have **managed a team on a temporary basis**.**Industry background is flexible*** You do **not** need call centre experience.* What matters most is your ability to **lead, coach, and support a team**.**Key strengths*** Strong **communication skills**, both written and verbal.* Ability to work well under pressure and see tasks through to completion.* Confident in **prioritising**, **multi-tasking**, and meeting deadlines.* Passion for mentoring and developing others.* Flexible approach to working hours.**Why join us?****Competitive package*** **£26,900 salary*** **Bonus opportunity of up to £1,300 monthly****Development opportunity*** Ongoing support and manager development training.* A chance to build your leadership career in a supportive environment.* We value **transferable leadership skills**.* If you’ve led people successfully in another setting, we want to hear from you.If you’re an enthusiastic leader who can **motivate a team, improve performance, and create a positive working environment**, apply today. This could be the perfect next step if you’re ready to grow your management career. #J-18808-Ljbffr
Team Leader in Falkirk employer: Convergys
As a B2B Sales Trainer Specialist in Belfast, you will join a dynamic team that values continuous learning and professional growth. Our supportive work culture fosters collaboration and innovation, providing you with the opportunity to develop tailored training programs that enhance sales skills and drive client success. With a focus on employee development and a commitment to high customer satisfaction, we offer a rewarding environment where your contributions directly impact business outcomes.
