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For Companies At a Glance
- Tasks: Engage customers and renew contracts while showcasing the value of our products.
- Company: Join Concentrix, a global leader in tech and services, transforming brands worldwide.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact by helping brands thrive and enhancing customer experiences.
- Qualifications: Fluent in Dutch with strong communication and sales skills.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities
- Provide accurate weekly/monthly/quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Location: GBR Liverpool - The Plaza, 100 Old Hall Street
Language Requirements: Dutch
Time Type: Full time
Renewal Specialist in England employer: Convergys
Contact Detail:
Convergys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Specialist in England
✨Tip Number 1
Get to know the company inside out! Research Concentrix and understand their mission, values, and the products they offer. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your pitch! Be ready to articulate how your skills as a Renewal Specialist can benefit the team. Highlight your experience with customer engagement and contract renewals to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Concentrix team and ready to take on the challenge!
We think you need these skills to ace Renewal Specialist in England
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming a Renewal Specialist and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight your experience in sales, customer engagement, and any relevant skills that match what we’re looking for. It helps us see why you’d be a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This makes it easier for us to see your potential!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Convergys
✨Know Your Product Inside Out
As a Renewal Specialist, you'll need to demonstrate a solid understanding of the products and services you'll be selling. Make sure you research the company's offerings thoroughly and be prepared to discuss how they can benefit customers. This will show your potential employer that you're not just interested in the role, but that you can effectively articulate value to clients.
✨Practice Your Dutch
Since this role requires fluency in Dutch, it's crucial to brush up on your language skills. Try conducting mock interviews or role-playing scenarios in Dutch to get comfortable with the terminology related to sales and customer service. This will help you communicate confidently during the interview and demonstrate your language proficiency.
✨Prepare for Objection Handling
In sales, handling objections is key to success. Think about common objections you might face when renewing contracts and prepare your responses. Practising these scenarios will not only boost your confidence but also show the interviewer that you have the skills to manage customer concerns effectively.
✨Showcase Your CRM Skills
Familiarity with customer management systems is essential for this role. If you've used any CRM software before, be ready to discuss your experience and how it helped you manage customer relationships. If you're new to CRM tools, consider doing a bit of research on popular platforms to demonstrate your willingness to learn and adapt.
