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- Tasks: Become a trusted advisor, delivering technical training and troubleshooting customer issues.
- Company: Join Concentrix, a global leader in tech and services, transforming brands worldwide.
- Benefits: Work from home, competitive salary, and opportunities for career growth.
- Why this job: Make an impact by helping top brands improve their customer experiences with innovative tech.
- Qualifications: Fluency in English, strong problem-solving skills, and experience in customer-facing roles.
- Other info: Dynamic work environment with a focus on collaboration and continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are Concentrix, the intelligent transformation partner. We are solution-focused, tech-powered, and intelligence-fuelled. As a global technology and services leader, we power the world’s best brands, helping companies become refreshingly simple to work, interact, and transact with.
The Concentrix Technical Products and Services team drives our transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behaviour to unlock value through tech-powered experiences. You will be surrounded by the best in the world, providing market-leading technology and insights to modernise and simplify the customer experience.
Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact centre analytics that improve outcomes and value for our clients.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. We are proud to be recognised with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Responsibilities:- Establish yourself as a trusted advisor with key stakeholders at assigned customers.
- Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.
- Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers.
- Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed.
- Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers.
- Fluency in English.
- Effective communication skills to identify, engage, and interact with key stakeholders.
- Proficiency in delivering technical training.
- Consulting and customer-facing role experience.
- Excellent problem-solving and troubleshooting skills.
- Ability to work collaboratively in a team environment.
- Deep technical acumen combined with a curiosity to continue learning.
- Excitement for modern engineering tools and practices.
- Enterprise level support and administration focused specifically with CRM infrastructure installation and configuration, deployment configuration, customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows), integration, performance and tuning optimization, cloud migration, and architectural experience for Dynamics CRM on-premises.
- Strong understanding of business application performance tuning which includes SQL, IIS, Networking, and client-side troubleshooting.
- Environment health assessment experience.
- Data recovery planning.
- Up to date product knowledge in Dynamics 365 for Sales and familiarity with other modules.
- Administration experience, Customization and Integration experience, Application Lifecycle Management experience.
- Fluency in French and Spanish.
- Experience authoring technical training.
- Power Platform governance and centre of excellence experience.
- Advanced Microsoft certifications.
- Experience with Dynamics 365 Customer Insights – Data.
- Experience with Dynamics 365 Project Operations.
Dynamics 365 Customer Engagement Extensibility-(Bilingual English) employer: Convergys
Contact Detail:
Convergys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Customer Engagement Extensibility-(Bilingual English)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a role in Dynamics 365 Customer Engagement. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions related to Dynamics 365 and brush up on your technical skills. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Showcase your bilingual skills! If you're fluent in English and another language, make sure to highlight that in conversations. Companies like Concentrix value diverse communication skills, especially in customer-facing roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills in Dynamics 365 Customer Engagement.
We think you need these skills to ace Dynamics 365 Customer Engagement Extensibility-(Bilingual English)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dynamics 365 Customer Engagement role. Highlight your relevant experience and skills that match the job description, especially your technical acumen and customer-facing experience.
Show Off Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your application. Don’t forget to showcase any bilingual abilities, especially if you speak French or Spanish, as it’s a big plus!
Demonstrate Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. This could be anything from troubleshooting technical issues to delivering training sessions—show us how you’ve made a difference!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Convergys
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially the Customer Engagement module. Be prepared to discuss your experience with CRM infrastructure, deployment configurations, and customisation options. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Bilingual Skills
Since this role requires bilingual proficiency, be ready to demonstrate your language skills during the interview. Practice answering common interview questions in both English and your second language. This will highlight your ability to communicate effectively with diverse stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect to face some technical scenarios or case studies during the interview. Prepare by thinking through how you would troubleshoot common customer issues or enhance training materials. This will showcase your problem-solving skills and your proactive approach to customer engagement.
✨Emphasise Team Collaboration
This role involves working closely with team members, so be ready to discuss your experiences in collaborative environments. Share examples of how you've contributed to team success and supported colleagues in delivering exceptional customer service. This will demonstrate that you're a team player who values collective success.