Director, Account Management

We're Concentrix, the global technology and services leader that powers the world’s best brands. We’re solution-focused, tech-powered, intelligence-fuelled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate.
• Supports the Portfolio Leader in the development of portfolio/sector strategy.
• Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.
• Leverages expertise and communication skills to speak at forums both internally and externally.

• Builds and maintains strong, long-term relationships with assigned clients.
• Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities.
• Ensures Financial KPIs (revenue, new business signings, gross margin) are met.
• Ensures clients fully benefit from Concentrix Technology offer.
• Installs collaboratively the necessary account governance with the client.
• Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.
• Proactive Risk Management: mitigating financial, competitive, and technological threats.
• Achieves exceptional client satisfaction including fulfilling all contractual obligations.
• Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates.
• Analyzes market trends and client data to identify growth opportunities.
• Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies.

• Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.
• Leverages internal resources and expertise to deliver high-value and profitable solutions to clients.
• Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks.

• Monitors and reports on account performance, tracking key metrics.
• Gathers and shares client feedback and insights with internal teams.
• Prepares and delivers regular reports and updates to clients on account performance and metrics.

• Stays updated on industry trends, emerging technologies, and best practices in account management.
• Participates in training and development programs to enhance skills and knowledge.
• Actively seeks opportunities for professional growth and career advancement within the organization.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• Bachelor’s degree in Business Administration, Marketing, or a related field with 8+ years of experience.
• A minimum of 5 years of experience in account management or client relationship management roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to analyze data and use insights to inform account strategies.
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
• Strong organizational and time management skills.
• Ability to work collaboratively within a team environment.

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.