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For Companies At a Glance
- Tasks: Engage with customers through calls and online to resolve their queries.
- Company: Join Concentrix, a global leader in customer experience solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a supportive team that values your input and fosters a positive work culture.
- Qualifications: High school diploma preferred; strong communication and computer skills required.
- Other info: Fluency in Ukrainian is essential; flexible shift rotations may be needed.
The predicted salary is between 28800 - 43200 £ per year.
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer.
Customer Service - Ukrainian employer: Convergys
Contact Detail:
Convergys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Ukrainian
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you respond confidently during the interview when discussing how you would handle various customer inquiries.
✨Tip Number 2
Practice your communication skills in both English and Ukrainian. Being able to switch between languages smoothly can demonstrate your versatility and enhance your appeal as a candidate.
✨Tip Number 3
Research StudySmarter and understand our products and services. Showing that you have knowledge about our company during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've demonstrated patience and empathy in previous roles. These qualities are crucial for customer service positions, and sharing your experiences can make a strong impression.
We think you need these skills to ace Customer Service - Ukrainian
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in a call centre environment. Use specific examples to demonstrate your ability to handle customer inquiries and resolve issues.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your written communication skills. Use clear and concise language, and avoid jargon unless necessary.
Express Enthusiasm: Convey your passion for customer service in your cover letter. Mention why you are interested in working for the company and how you can contribute to improving customer satisfaction.
How to prepare for a job interview at Convergys
✨Know the Company and Role
Before your interview, take some time to research the company and understand the specific role you're applying for. Familiarise yourself with their products and services, especially those relevant to customer service. This will help you answer questions more effectively and show your genuine interest.
✨Demonstrate Empathy
In customer service roles, empathy is key. Be prepared to share examples of how you've handled customer concerns in the past. Show that you can listen attentively and respond with understanding, as this is crucial for building rapport with customers.
✨Practice Common Scenarios
Think about common customer service scenarios and how you would handle them. Practice articulating your thought process clearly. This could include resolving a complaint or explaining a product feature. Being able to demonstrate your problem-solving skills will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or how success is measured in the role.
