Customer Service Representative Banking (Bilingual: French/English) Remote

The Customer Service Advisor engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services.

As a Customer Service Representative - Remote (Bilingual: French / English), you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of free learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand.
• Solve problems for bank customers and promote card benefits.
• Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer’s needs.
• Make customer focused decisions to enhance the value of our card to our clients.
• Deliver expert customer experiences...with a smile.

YOUR QUALIFICATIONS

• 18 years of age with a High School diploma/GED.
• 1 year of customer service experience required and experience in contact center is a plus.
• Able to speak, write and understand English which will be confirmed by an assessment.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Personal qualities/skills important to the role (tech, service, etc).

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in you to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $19.35-$22.19/hr., plus incentives that align with individual and company performance.
• 4 weeks of paid training.
• Canada benefits – Full medical, dental, life insurance.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• DailyPay enrollment option to access pay early.
• Lucrative employee referral bonus opportunities.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement: Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.

Work Authorization: Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.