CCaaS & Conversation AI Seller

The Sector seller is responsible for developing a sector-led sales strategy allowing Concentrix to address industries’ unique needs and to create deals that align to the prospects’ imperatives and solve their business problems. They achieve this through building a high profile within the sector/market through leadership and becoming a genuine ‘person of interest’. They will develop a priority list of targets within a sector or market, nurture these into leads, and manage the opportunities from initial sales qualification through pursuit to close. To achieve this, they will assemble and lead a strong multifunctional team for each deal, utilizing enterprise solution support, practice area expertise, and the development of productive relationships with key buyers and decision-makers at potential new clients. This is a strategic, individual contributor role who brings to bear the best of sales at Concentrix, within a high-culture team environment that positively encourages growth and development.

Your Impact: At Concentrix, your success will be the driving force behind our organisation's growth. We are seeking individuals who excel in partner and client engagement and can transform how businesses operate in today’s dynamic environment. By collaborating with our dedicated sales team and partners, you will play a pivotal role in expanding our pipeline and securing new business. Your contributions will deliver unmatched value, impressive ROI, and exceptional client experiences.

Responsibilities:

• Build and manage a robust sales pipeline, focused on driving revenue, product & services adoption, and market presence for our CCaaS and Conversational AI solutions across the EMEA market.
• Engage with new sales opportunities and manage relationships with clients at the CXO/VP level, particularly in partnership with our Service Line Leaders and our strategic partners.
• Think strategically and analytically about business, product, and technology challenges, crafting compelling value propositions that resonate with both customers and partners.
• Work cross-functionally to build consensus.
• Partner with Concentrix International and Domestic sales & Acct Mgt teams to drive CCaaS and Conversation AI pipeline.
• Support building the CX Tech business case and drive the need for change by focusing on commercial outcomes (TCO, ROI).
• Contribute to sector and priority account planning.
• Work with our Strategic Partner Alliance teams to create Partner motions and co-selling opportunities.
• Lead proposition design and direct selling motions.
• Develop and manage key relationships across the Partner EMEA ecosystem (AWS, Genesys, Nice) to identify new business opportunities and provide proper communication on account activity.
• Methodically manage accurate tracking/reporting of leads, sales pipeline and alliance related goals and objectives.
• Coordinate Sales enablement activity, training sessions and joint partner sessions e.g. lunch & learn/ QBR sponsorship etc.

Measures of success:

• Accelerate revenue and market presence: Spearhead initiatives to significantly increase revenue, pipeline and expand market share for Concentrix.
• Achieve Sales Excellence: Consistently meet or surpass both quarterly and annual revenue/pipeline targets, demonstrating outstanding sales performance.
• Craft compelling value propositions that distinctly set Concentrix apart from the competition, highlighting our unique advantages and compelling offerings in the marketplace.
• Engage in Industry Events: Actively participate in essential industry events to expand networks and seize new opportunities.
• Strategically implement sales plans: Formulate and execute targeted vertical/sector sales strategies to drive business growth and enhance market reach.
• Nurture a thriving pipeline: Sustain, expand and help to grow a robust pipeline that supports continual growth and opportunity.
• Lead contract negotiations: Oversee and manage contract negotiations in conjunction with internal stakeholders, ensuring favorable outcomes for all parties.
• Build enduring client and partner relationships: Foster and maintain long-term strategic relationships with key accounts, prioritising mutual success and growth.
• Prepare for moderate travel to support your role and initiatives.

Qualifications & Experience:

• Highly motivated self-starter who thrives in a dynamic, fast-paced team setting.
• Possess a relentless drive to achieve and surpass objectives.
• Extensive sales expertise in CCaaS/CAI technology-related sales solutions and/or architecting.
• Prior experience in CX Tech (CCaaS, Conversational AI).
• Exceptional communication skills: Excel in delivering presentations and engaging with executive-level stakeholders.
• Outstanding ability to negotiate favorable terms and build beneficial relationships.
• Skilled in applying consultative selling techniques to understand and address client needs.
• Ability to collaborate effectively and influence outcomes in a “win as a team” environment.

At Concentrix, we invest in our game-changers because when our people thrive, our clients and their customers thrive. If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

Concentrix is an equal opportunity employer. We are committed to equal employment opportunities and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected classification.