Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage global telecom infrastructure and contact centre operations.
- Company: Join Concentrix, a global leader in tech and services, transforming brands worldwide.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for career growth.
- Why this job: Be at the forefront of telecom innovation and make a real impact on global operations.
- Qualifications: 12-15 years experience with CCaaS platforms and strong leadership skills required.
- Other info: Dynamic work environment with a focus on technology and human-centred design.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Senior Manager/Sr. Professional I, Global Telecom to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives.
Location: Europe Time Zone (Candidate should be flexible to work across other time zones when required for global projects and operational tasks)
Experience: 12–15 Years
Education: Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field
Key Responsibilities:
- Manage and support CCaaS platforms including Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone.
- Lead the design, deployment, and optimization of cloud-based contact center solutions.
- Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS.
- Oversee day-to-day telecom and contact center operations ensuring high system availability and performance.
- Lead telecom and CCaaS transformation projects including migrations, upgrades, and platform consolidation.
Qualifications:
- Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone).
- Strong knowledge of Avaya telephony systems and ACD environments.
- Deep understanding of SIP protocols and voice security.
- Experience leading global telecom teams and managing enterprise platforms.
- Solid understanding of ITIL framework and service management processes.
D365 Omnichannel /D365 CCasS Solution Architect in Belfast employer: Convergys
Contact Detail:
Convergys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Omnichannel /D365 CCasS Solution Architect in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as a candidate who truly fits in.
✨Tip Number 3
Practice common interview questions and scenarios related to D365 and CCaaS. The more comfortable you are with your answers, the more confident you'll be during the actual interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace D365 Omnichannel /D365 CCasS Solution Architect in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 Omnichannel/D365 CCaaS Solution Architect role. Highlight your hands-on experience with CCaaS platforms and any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention specific projects or achievements that showcase your expertise in telecom and contact centre solutions.
Showcase Relevant Experience: When filling out your application, be sure to showcase your experience with SIP technologies and enterprise telephony systems. We love seeing concrete examples of how you've managed teams and driven transformation initiatives in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Convergys
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CCaaS platforms, especially Microsoft Dynamics 365 Contact Center and NICE CXone. Be ready to discuss your hands-on experience with these technologies and how you've used them to drive transformation in previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities, so prepare examples of how you've successfully managed teams and led projects. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Understand the Bigger Picture
Familiarise yourself with the company's mission and how your role fits into their vision. Be prepared to discuss how your expertise in telecom infrastructure can contribute to their goal of transforming customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past projects where you had to optimise cloud-based contact centre solutions or manage telecom operations under pressure, and be ready to share those experiences.