Customer Support Advisor in Belfast

Customer Support Advisor page is loaded## Customer Support Advisorlocations: GBR Belfast – Maysfieldposted on: Posted Todayjob requisition id: R1634865Job Title:Customer Support AdvisorJob Description**Experience the power of a game-changing career**.* **Rate of pay -** Hourly rate of £13.* **Location –*** **Full time permanent position** – Contracted to 40 hours paid production scheduled 8am-5pm Monday to Friday. *May-Jun months your schedule will be between 8am-8pm, Monday to Sunday to accommodate peak times.** **Full time training provided.**In this role you will manage a mix of inbound and outbound calls, as well as emails and live chats, supporting schools, exam markers & families of students. You will respond to a variety of customer service enquires – offering clear information, guidance, and reassurance across multiple channels. Using available resources and professional approach, you will aim to resolve queries effectively, escalating issues when needed.* Discount on car and home insurance with AXA!* 28 days paid holidays.* Refer a friend incentive.* **Employee Assist Program-** a range of support and resources, accessed free.* **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.* **PUREGYM** Discount & 0% joining fee.* **Free healthcare cover** for you and your dependents with pension (after one year)* **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.* **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)**What we are looking for:*** Proficient in English (minimum B2 level), both written and verbal.* Minimum of 6 months in a BPO or contact centre environment, or recent college graduate.* Ability to follow structured processes and use multiple systems confidently.* Strong problem solving and multitasking skills.* Patience, empathy, and a professional approach.**Experience the best version of you!**If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their “employer of choice.”*Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.***Eligibility to work**In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.Location:GBR Belfast – MaysfieldLanguage Requirements:Time Type:**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we\’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world\’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr