At a Glance
- Tasks: Engage with customers to sell products and provide top-notch service.
- Company: Join Concentrix, a global leader in tech and services.
- Benefits: Full-time role with competitive pay and growth opportunities.
- Other info: Dynamic work environment with a focus on customer satisfaction.
- Why this job: Make an impact by helping brands solve real business challenges.
- Qualifications: Strong communication skills and a passion for sales.
The predicted salary is between 30000 - 40000 € per year.
The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.
- Achieving specific sales targets and maximizing sale opportunities on each and every call
- Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and sales performance
- Answer billing questions by talking through components of customer accounts
Advisor II, B2B Sales (English Speaker) employer: Convergys
Concentrix is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to achieve their sales targets while receiving comprehensive training and support. Located in the vibrant KL Sentral area, our team enjoys access to modern facilities and a collaborative environment that encourages personal and professional growth, making it an ideal place for those seeking meaningful and rewarding careers in B2B sales.
StudySmarter Expert Advice🤫
We think this is how you could land Advisor II, B2B Sales (English Speaker)
✨Tip Number 1
Get to know the company inside out! Research Concentrix and understand their mission, values, and the products they offer. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your sales pitch! Since this role is all about selling, rehearse how you'd approach a customer call. Use non-scripted probing techniques to demonstrate your ability to identify customer needs and suggest solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Concentrix. Don’t miss out on this opportunity!
We think you need these skills to ace Advisor II, B2B Sales (English Speaker)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Advisor II, B2B Sales role. Highlight your relevant experience in sales and customer service, and show us how you can meet our specific needs.
Showcase Your Skills:We want to see your skills in action! Use examples from your past experiences to demonstrate your ability to achieve sales targets and build rapport with customers. This is your chance to shine!
Be Professional Yet Friendly:Remember, we’re looking for someone who can connect with customers. Your written application should reflect a friendly yet professional tone. Show us your personality while keeping it business-like!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Convergys
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and services offered by the company. This will help you answer questions confidently and demonstrate your ability to sell effectively.
✨Practice Active Listening
During the interview, show that you can listen attentively. This is crucial for a B2B sales role. Practice summarising what the interviewer says and responding thoughtfully to their questions to showcase your communication skills.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might need to sell a product or handle a customer objection. Practise these scenarios with a friend or family member to build your confidence and refine your approach.
✨Showcase Your Sales Achievements
Be ready to discuss your past sales experiences and achievements. Use specific examples to illustrate how you've met or exceeded sales targets, as this will highlight your capability to contribute to the company's goals.
