At a Glance
- Tasks: Coordinate service calls, manage resources, and ensure customer satisfaction.
- Company: Join a leading global security integrator with a strong culture of diversity.
- Benefits: Full-time role with opportunities for growth and a dynamic team environment.
- Other info: Flexible work environment with team-building activities and career advancement opportunities.
- Why this job: Be part of a mission-driven company that values your contributions and supports your development.
- Qualifications: Strong customer service skills and proficiency in MS Office required.
The predicted salary is between 30000 - 40000 £ per year.
Location: London Hybrid
With 20-years of proven growth and exceptional performance as a security integrator, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture, in which you are part of a dynamic team that allows you to grow as Convergint grows.
What you’ll do with “Our Training and Your Experience”:
- Receive and log all incoming service calls from customers.
- Allocate engineering resources to ensure timely and successful completion of service calls.
- Ensure all service calls are closed and related documentation is completed.
- Maintain the out-of-hours call-out rota, ensuring continuous coverage.
- Keep service contract records accurate and up to date.
- Schedule routine maintenance visits for contract customers and ensure completion on time.
- Produce quotations for the supply and/or installation of standard parts.
- Liaise with subcontractors to arrange installations and service calls when needed.
- Handle overflow of incoming telephone calls.
- Support additional administrative and office tasks, including flexibility or overtime when required.
- Participate in team-building activities.
- Answer incoming calls and create service work orders.
- Monitor emails and create service work orders.
- Enter new work orders from overnight activity.
- Produce invoices for daily service calls.
- Ensure out-of-hours coverage is arranged for nights/weekends.
Exceptional customer service skills and a commitment to excellence. Computer literate with a good working knowledge of MS Office Products. Excellent Telephone Manner.
Adult Service Co-ordinator (Full Time) (Permanent) in City of London employer: Convergint
Convergint is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to grow alongside the company. With a strong commitment to diversity and a focus on employee development, Convergint offers comprehensive training and support, ensuring that each team member can thrive in their role as an Adult Service Coordinator. Located in London, the hybrid work model provides flexibility while being part of a dynamic team dedicated to delivering outstanding service to customers and communities.
