At a Glance
- Tasks: Lead client service for high-value clients and develop retention strategies.
- Company: Join BNY, a key player in global financial markets.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to advocate for clients and drive service excellence.
- Why this job: Make a real impact in client relationships and financial services.
- Qualifications: 7-10 years in client service with strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
We’re seeking a future team member for the role of Senior Vice President, Corporate Trust, Structured Debt, Client Service Executive to join our team. This position is in Manchester.
What We Do
BNY’s Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.
In this role, you’ll make an impact in the following ways:
- Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
- Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
- Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
- Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
- Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
- Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
- Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
- Uphold the highest standards of governance, risk management, and compliance in every client interaction.
To be successful in this role, we’re seeking the following:
- 7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry.
- Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
- Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
- Exceptional communication, negotiation, and problem-solving skills.
- Strategic mindset with the ability to analyze client health metrics and translate insights into action.
- Deep understanding of Corporate Trust products, market dynamics, and operational processes.
- Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.
Senior Vice President, Client Service Executive in Manchester employer: Convergex
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture in Manchester that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and career advancement opportunities, ensuring that our team members thrive in their roles. With a focus on client service excellence and a supportive environment, we empower our employees to make a meaningful impact in the financial markets while enjoying a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Service Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in client service and relationship management. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Vice President, Client Service Executive in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Vice President, Client Service Executive. Highlight your experience in client service and relationship management, especially in the Corporate Trust or financial services industry. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built long-term relationships and delivered exceptional client service. Remember, we love a good story!
Showcase Your Strategic Mindset:In your application, demonstrate your strategic thinking abilities. Talk about how you've used metrics to assess client health and implemented solutions. We’re looking for someone who can not only react but also anticipate client needs and market trends.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Convergex
✨Know Your Stuff
Make sure you have a solid understanding of Corporate Trust products and the financial services industry. Brush up on market dynamics and operational processes, as this knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Client-Centric Approach
Prepare examples that highlight your experience in client service and relationship management. Think about specific instances where you've successfully retained clients or resolved complex issues, as these stories will showcase your client-obsessed mindset.
✨Be Ready to Collaborate
Since this role involves working with various internal stakeholders, be prepared to discuss how you've effectively collaborated in the past. Highlight your communication and negotiation skills, and think of examples where teamwork led to successful outcomes.
✨Stay Ahead of the Game
Demonstrate your proactive nature by discussing how you keep informed about market trends and regulatory changes. Share insights on how you've anticipated client needs in previous roles, as this will show your strategic mindset and commitment to service excellence.
