At a Glance
- Tasks: Coordinate customer orders and ensure smooth service provisioning from start to finish.
- Company: Join Convergence Group, a dynamic company revolutionising business connectivity.
- Benefits: Enjoy a competitive salary, 33 days holiday, private medical insurance, and hybrid working.
- Other info: Dog-friendly office and opportunities for accelerated career development.
- Why this job: Make a real impact in a fast-paced environment that values growth and innovation.
- Qualifications: 1 year experience in telecoms provisioning and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
At Convergence Group, we’re on a mission to make business connectivity simple – like a true utility – cutting through complexity and putting customers first. As we continue to grow, we’re looking for a Provisioning Coordinator to keep things moving behind the scenes. You’ll be the go‑to person making sure orders flow smoothly from sale to live service, connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch.
What It’s Really Like Here
The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere – not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here – and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft – the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.
What You’ll Be Doing As Our Provisioning Coordinator
- Keep Orders Moving: Take ownership of WAN customer orders – from sales acceptance through service provisioning to live service – ensuring everything is ready for installation and nothing slips through the cracks.
- Keeping Everyone in the Loop: Communicate clearly and consistently with customers and stakeholders via Phone, Teams and email – setting expectations and managing risks early.
- Working Across Teams: Collaborate with Sales Ops, NOC, Project Management, and suppliers – challenging delays and keeping orders on track.
- Staying on Top of Your Queue: Manage your workload effectively, prioritising blocked or at‑risk orders to maintain speed, consistency and delivery performance.
- Hitting the Right Results: Consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP).
What We’re Looking For
- A minimum of 1 year’s experience in the provisioning of orders in the telecoms industry – ideally with connectivity such as Ethernet or broadband (e.g., EAD, P2P, FTTP, SoGEA).
- Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP.
- Familiarity with order processing.
- Strong organisation and time‑management skills.
- Clear and confident communication – comfortable picking up the phone.
- High attention to detail and a proactive mindset.
- Confident using Microsoft Office tools, including Excel.
- A minimum of 5 GCSEs including English.
- Experience of project coordination (e.g., Prince2) would be a bonus.
- Ability to pass BPSS and other clearance checks.
What You’ll Get
- £30,000 – £35,000 salary
- 33 days holiday (including bank holidays)
- Private medical insurance
- Enhanced pension, income protection & life assurance
- Hybrid working – 3 days a week in the Solihull office
- Dog‑friendly office – yes, really
Who are Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately‑owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, WiFi and Security solutions, we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude and drive to shape the future with us.
Where A-Players Come to Make a Difference
This is more than just a provisioning or coordinator role – it’s your opportunity to make a real difference. If you’re detailed, organised, and passionate about delivering outstanding service, we’d love to hear from you. Grow your career with Convergence Group.
Provisioning Coordinator in Solihull employer: Convergence Group
At Convergence Group, we pride ourselves on fostering a dynamic and ambitious work environment where your skills can truly shine. With a focus on growth and innovation, we offer competitive salaries, generous holiday allowances, and a supportive culture that encourages collaboration and personal development. Our Solihull office is not only dog-friendly but also provides a unique opportunity to be part of a rapidly evolving company that values curiosity, learning, and ownership, making it an exceptional place for those looking to make a meaningful impact in the telecoms industry.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Coordinator in Solihull
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work at Convergence Group. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Convergence Group values curiosity and ownership, so think of examples from your past where you've taken initiative or solved problems creatively.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and confident when discussing your experiences. Remember, they want someone who can keep everyone in the loop and manage expectations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Convergence Group team and making a difference.
We think you need these skills to ace Provisioning Coordinator in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Provisioning Coordinator role. Highlight your experience in telecoms and any relevant skills that align with our mission of making business connectivity simple.
Showcase Your Communication Skills:Since clear communication is key in this role, give examples in your application of how you've effectively communicated with teams or customers in the past. We want to see that you can keep everyone in the loop!
Demonstrate Your Organisational Skills:We’re looking for someone who can manage their workload effectively. In your application, share specific instances where you’ve successfully prioritised tasks or managed multiple projects at once.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Convergence Group
✨Know the Company Inside Out
Before your interview, take some time to research Convergence Group. Understand their mission to simplify business connectivity and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Organisational Skills
As a Provisioning Coordinator, organisation is key. Be prepared to discuss specific examples from your past experience where you successfully managed multiple orders or projects. Highlight your time-management strategies and how you prioritise tasks to keep everything on track.
✨Communicate Clearly and Confidently
Since the role involves constant communication with various teams and stakeholders, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you had to manage expectations or resolve issues through effective communication.
✨Show Your Proactive Mindset
Convergence Group values a proactive approach. Think of instances where you identified potential delays before they became issues and how you tackled them. This will demonstrate your ability to stay one step ahead and contribute positively to the team.
