Convergence Group in Solihull is seeking an experienced Incident Manager to lead critical incident responses from our Network Operations Centre. You’ll own the customer experience, coordinate engineers and suppliers, and drive restoration while communicating clearly in plain language.
We value senior specialists who can balance pace and accuracy, deliver ownership under pressure, and improve incident handling through post-incident reviews.
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Senior Incident Leader - Telecom NOC employer: Convergence Group
Convergence Group is an exceptional employer, offering a dynamic and growth-oriented work environment where innovation thrives. As the Head of Performance Partnerships, you will have the opportunity to lead a talented team while benefiting from a culture that prioritises professional development and data-driven decision-making. With a focus on collaboration and practical impact, this role not only enhances your leadership skills but also contributes significantly to the company's success in a fast-paced industry.
