At a Glance
- Tasks: Coordinate customer orders and ensure smooth service provisioning from start to finish.
- Company: Join Convergence Group, a dynamic company revolutionising business connectivity.
- Benefits: Enjoy a competitive salary, 33 days holiday, private medical insurance, and hybrid working.
- Other info: Dog-friendly office and opportunities for accelerated career development.
- Why this job: Make a real impact in a fast-paced environment that values growth and innovation.
- Qualifications: 1 year experience in telecoms provisioning and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
At Convergence Group, we’re on a mission to make business connectivity simple – like a true utility – cutting through complexity and putting customers first. As we continue to grow, we’re looking for a Provisioning Coordinator to keep things moving behind the scenes. You’ll be the go‑to person making sure orders flow smoothly from sale to live service, connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch.
What It’s Really Like Here
The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere – not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here – and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft – the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.
What You’ll Be Doing As Our Provisioning Coordinator
- Keep Orders Moving: Take ownership of WAN customer orders – from sales acceptance through service provisioning to live service – ensuring everything is ready for installation and nothing slips through the cracks.
- Keeping Everyone in the Loop: Communicate clearly and consistently with customer and stakeholders via Phone, Teams and email – setting expectations and managing risks early.
- Working Across Teams: Collaborate with Sales Ops, NOC, Project Management, and suppliers – challenging delays and keeping orders on track.
- Staying on Top of Your Queue: Manage your workload effectively, prioritising blocked or at‑risk orders to maintain speed, consistency and delivery performance.
- Hitting the Right Results: Consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP).
What We’re Looking For
- A minimum of 1 year’s experience in the provisioning of orders in the telecoms industry – ideally with connectivity such as Ethernet or broadband (e.g., EAD, P2P, FTTP, SoGEA).
- Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP.
- Familiarity with order processing.
- Strong organisation and time‑management skills.
- Clear and confident communication – comfortable picking up the phone.
- High attention to detail and a proactive mindset.
- Confident using Microsoft Office tools, including Excel.
- A minimum of 5 GCSEs including English.
- Experience of project coordination (e.g., Prince2) would be a bonus.
- Ability to pass BPSS and other clearance checks.
What You’ll Get
- £30,000 – £35,000 salary
- 33 days holiday (including bank holidays)
- Private medical insurance
- Enhanced pension, income protection & life assurance
- Hybrid working – 3 days a week in the Solihull office
- Dog‑friendly office – yes, really
Who are Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately‑owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, WiFi and Security solutions, we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude and drive to shape the future with us.
Where A-Players Come to Make a Difference
This is more than just a provisioning or coordinator role – it’s your opportunity to make a real difference. If you’re detailed, organised, and passionate about delivering outstanding service, we’d love to hear from you. Grow your career with Convergence Group.
Provisioning Coordinator employer: Convergence Group
Convergence Group is an exceptional employer located in Solihull, offering a dynamic work culture that fosters growth and innovation in the tech sales sector. With a robust 12-week training programme, employees gain invaluable experience while enjoying benefits like uncapped commission and private medical insurance, making it an ideal place for those looking to advance their careers meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Convergence Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Convergence Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Convergence Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Provisioning Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Convergence Group:This is your chance to really connect with the team at Convergence Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Convergence Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Convergence Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Convergence Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Convergence Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
