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- Tasks: Lead exciting customer projects from start to finish, ensuring top-notch delivery experiences.
- Company: Join Convergence Group, a fast-growing tech provider revolutionising connectivity in the UK.
- Benefits: Enjoy a competitive salary, 33 days holiday, flexible hours, and a dog-friendly office!
- Why this job: Make a real impact in shaping customer experiences and driving innovation.
- Qualifications: 5+ years in IT/Telecoms project management with strong stakeholder engagement skills.
- Other info: Clear development plans and training opportunities tailored to your career growth.
The predicted salary is between 55000 - 75000 £ per year.
Join to apply for the Project Manager (Customer) role at Convergence Group.
At Convergence Group, we’re on a mission to remove complexity from connectivity and make it as simple and essential as the 4th utility. For over 20 years, we’ve built our success on resilience, continuous improvement, and a genuine commitment to our customers – and our people are at the heart of it. We’re now looking for a Project Manager to lead customer projects across our LAN and WAN portfolio, including Wi‑Fi, SD‑WAN, and Security. You’ll guide each project from first conversation to final handover, ensuring every customer enjoys a smooth, seamless and well‑managed delivery experience.
Base pay range
£50‑75,000
What You’ll Be Doing As Our Project Manager
- Own the full project journey – lead each project from initiation to handover, building clear plans, managing budgets, and keeping delivery on track using Monday.com and proven methodologies like Waterfall and PRINCE2.
- Bring people together – run kick‑offs, workshops, and regular updates, keeping every stakeholder aligned and confidently presenting progress to internal and external teams.
- Build trusted relationships – work closely with customers and cross‑functional teams, acting as a supportive, insightful advisor who helps steer delivery in the right direction.
- Solve problems before they grow – stay ahead of risks, handle tricky conversations when needed, and keep RAID logs and documentation sharp to maintain clarity and momentum.
- Keep everything running properly – follow best‑practice processes, uphold governance standards, and manage resources and change requests to keep projects organised and compliant.
- Understand what we deliver – develop your knowledge of LAN, WAN, Wi‑Fi, SD‑WAN, and Security offerings so you can confidently represent our services throughout delivery.
What We’re Looking For
- 5+ years’ experience delivering complex infrastructure projects within IT or Telecoms environments.
- A proven track record of delivering projects on time and within budget.
- Experience with projects delivering WAN, SD‑WAN, LAN, and Wi‑Fi solutions.
- Strong understanding of Waterfall, Agile, or hybrid approaches.
- PRINCE2 Practitioner, PMP, MSP or similar (a bonus, not a must).
- Experience in project management tools e.g. Monday.com or Asana.
- Strong governance, documentation, and reporting skills.
- An understanding of risk, compliance, and regulatory responsibilities.
- Excellent communication and stakeholder management skills.
What You’ll Get
- Salary: £50‑75,000
- Time off: 33 days holiday including bank holidays.
- Benefits: Private Medical, enhanced Pension, Income Protection & Life Assurance.
- Flexibility: Flexible core hours and hybrid working with 2 days a month in the Solihull office.
- Perks: Dog‑friendly office – yes, really!
Who are Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately‑owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, Wi‑Fi and Security solutions, we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.
Ready to make your mark?
If you’re excited by the idea of leading high‑impact infrastructure projects and helping shape the future of business connectivity in the UK, we’d love to meet you. Join us and help make connectivity simple, powerful, and brilliantly effective.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Project Management and Information Technology
Referrals increase your chances of interviewing at Convergence Group by 2x.
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Project Manager (Customer) employer: Convergence Group
Contact Detail:
Convergence Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (Customer)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Project Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with WAN, LAN, and project management methodologies. Be ready to share specific examples of how you've tackled challenges in past projects.
✨Tip Number 3
Prepare for interviews like it’s game day! Research Convergence Group and understand their mission and values. Think about how your experience aligns with their goals, especially around customer experience and project delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Convergence Group team.
We think you need these skills to ace Project Manager (Customer)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience with IT/Telecoms projects and any relevant methodologies like Waterfall or Agile. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our goal of making connectivity as simple as the 4th utility. Let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully managed risks or solved complex problems in past projects. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Convergence Group
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your past projects in detail. Be ready to explain your role, the methodologies you used (like Waterfall or Agile), and how you overcame challenges. This will show that you have the hands-on experience they’re looking for.
✨Master the Art of Stakeholder Engagement
Since building trusted relationships is key for this role, prepare examples of how you've successfully engaged with stakeholders in previous projects. Think about specific situations where you facilitated meetings or resolved conflicts, and be ready to share those stories.
✨Demonstrate Problem-Solving Skills
Convergence Group values proactive problem-solving. Come prepared with examples of how you've anticipated risks and implemented contingency plans in your projects. Highlighting your ability to keep projects on track will resonate well with the interviewers.
✨Showcase Your Product Knowledge
Familiarise yourself with Convergence Group's offerings, especially in LAN, WAN, Wi-Fi, and Security. Being able to discuss these products confidently will demonstrate your commitment and readiness to contribute to their mission of simplifying connectivity.
