Convergence Group in Solihull seeks an experienced Incident Manager to own incidents end-to-end, drive resolutions and keep customers informed throughout. You will be at the heart of the Service Desk and NOC, ensuring SLAs are met and incidents are properly managed, while leading by example under pressure.
The role requires strong communication, leadership and networking knowledge, with ITIL exposure as a bonus.
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Lead Incident Manager — Drive Fast Resolutions & Updates employer: Convergence Group
Convergence Group is an exceptional employer, offering a dynamic and growth-oriented work environment where innovation thrives. As the Head of Performance Partnerships, you will have the opportunity to lead a talented team while benefiting from a culture that prioritises professional development and data-driven decision-making. With a focus on collaboration and practical impact, this role not only enhances your leadership skills but also contributes significantly to the company's success in a fast-paced industry.
