Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and troubleshoot connectivity issues.
- Company: Join Convergence Group, a dynamic telecoms company investing in your growth.
- Benefits: Earn £28,000-£35,000, enjoy 33 days holiday, and robust health benefits.
- Why this job: Kickstart your tech career and help shape the future of connectivity.
- Qualifications: 1 year of support experience and understanding of LAN/WAN technologies.
- Other info: Dog-friendly office with tailored training and clear career progression.
The predicted salary is between 28000 - 35000 £ per year.
Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.
Why Convergence Group? We believe in investing in our people. You’ll get tailored training, a mapped-out development path, and clear career progression. The more value you bring, the more you’ll grow – and be rewarded. Start your tech career with us and help drive the future of connectivity.
What You’ll Do:
- Deliver top-notch customer service by resolving technical issues and keeping customers in the loop.
- Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs.
- Manage incident and request tickets with precision, escalating to senior engineers when needed.
- Assist with hardware and vendor management, ensuring swift resolution of faults.
What You’ll Need to Apply:
- At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment.
- Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it).
- Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis.
- Ability to obtain BPSS, SC, and NPPV3 clearance for this role.
Perks of the role:
- We’re dynamic and fast-paced. You’ll bag a fantastic base salary of £28,000-£35,000.
- 33 days holiday (including bank holidays and it only gets better!).
- Robust benefits, including an enhanced pension, Private Medical Insurance, Income Protection & Life Assurance.
- Learning and development? Absolutely!
- Dog-friendly office? Heck, yeah!
The Nitty Gritty:
- Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7).
- A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours.
- Office-based role.
Ready to start your journey in tech? Apply now!
First Line NOC Engineer employer: Convergence Group
Contact Detail:
Convergence Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line NOC Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that NOC Engineer role.
✨Tip Number 2
Prepare for interviews like a pro! Research Convergence Group, understand their values, and be ready to discuss how your skills align with their needs. Practice common interview questions and have examples ready that showcase your problem-solving abilities in tech.
✨Tip Number 3
Show off your passion for technology! During interviews or networking chats, share your enthusiasm for telecoms and any personal projects or learning experiences you've had. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Convergence Group team. Let’s get you started on that tech career!
We think you need these skills to ace First Line NOC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant technical qualifications, like CCNA, to show us you’re a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and how you can contribute to our team. Share specific examples of how you've solved technical issues in the past to demonstrate your problem-solving skills.
Show Your Enthusiasm: Let your passion for telecoms shine through in your application. We love candidates who are excited about the industry and eager to learn, so don’t hold back on expressing your interest in the role and the company.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Convergence Group
✨Know Your Tech Basics
Brush up on your understanding of LAN/WAN technologies and any relevant networking qualifications like CCNA. Be ready to discuss how you've applied this knowledge in previous roles, as it shows you're not just familiar with the terms but can also use them in practice.
✨Customer Service is Key
Since this role involves delivering top-notch customer service, think of examples where you've successfully resolved technical issues for customers. Highlight your communication skills and how you keep customers informed during the troubleshooting process.
✨Show Your Problem-Solving Skills
Prepare to discuss specific incidents where you had to troubleshoot connectivity problems or manage incident tickets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to think on your feet.
✨Be Ready for Shift Work
Understand the shift patterns and be prepared to discuss your flexibility regarding working hours. Showing that you're adaptable and willing to work weekends when needed will make a positive impression on the interviewers.