Convergence Group is seeking a Service Delivery Manager to champion customer outcomes across LAN/WAN products and services. You will partner with the Service Delivery & Assurance team to ensure customers receive leading-edge support and value.
The role requires 5+ years in B2B customer service within IT/Telecoms, strong relationship-building skills, and proficiency with Zoho CRM and ServiceNow. Hybrid work model with three days in Solihull.
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Customer-First Service Delivery Manager (IT & Telecom) employer: Convergence Group
Convergence Group is an exceptional employer, offering a dynamic and growth-oriented work environment where innovation thrives. As the Head of Performance Partnerships, you will have the opportunity to lead a talented team while benefiting from a culture that prioritises professional development and data-driven decision-making. With a focus on collaboration and practical impact, this role not only enhances your leadership skills but also contributes significantly to the company's success in a fast-paced industry.
